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customer opened item not recived and closed after 30mins result in 100% BBE

Pretty much what happened customer accidently opened item not recived case and closed after 30mins after he checked tracking number

now my seller profile is affected.

''

Your Item Not Received Rate status is non-compliant
Your account will not be restricted this cycle.
''

 

tryed to message ebay customer suport about this , but the person that i was talking to, left in a middle conversation.

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