What stops buyers from misusing returns when there is "Changed my mind" and "Found a better price"?

[kingpinfisk]

I find those reasons to be extremely disrespectful. I thought buyer's remorse wasn't covered and how exactly does one validate the claim that they "found a better price". I think it is nonsense because they need to do their due diligence, if anything it is an insult to buyer's intelligence and the seller's willingness to put up with it. I could sell an item for literally a penny, lose money on shipping and they could still claim that they "found a better price". These are reasons for remorse, and unless eBay wants to refund shipping they need to delete them or the people behind it need to start looking for another job as this ship is clearly going under with scandalous nonsense like this, as if we weren't already on the ropes with things such as chargebacks. It was money back guaranteed anyway, irrespective of what eBay wants to advertise. We the sellers, are the ones with the wares. It is about trust, maybe with recent developments in blockchain it could possibly be integrated into an online platform to oust bad actors that only want to do people trying to make an honest living harm. Ebay a billion dollar company with advanced technical expertise and business contacts can't even implement a basic validation that makes sure the weight of the return is around the ballpark of what the seller sent. None of us like being returned empty boxes and Ebay having to shrug their shoulders and say "We don't know anything and can't do anything about it!" I mean really, what stops me from sending this in the return box:

and then claiming that the seller sent it? Does Top Rated mean anything to ebay or is it just some good boys n girls sticker that does nothing for us? It comes down to trust, and having a real platform that helps facilitate that trust between both buyers AND sellers. Otherwise, we are just going to sell low value items, if anything at all. 

[chapeau-noir]

It's only disrespectful and insulting if you take it personally.  It isn't personal - it may be annoying, but it's just business. 

[richard1rst]

It is going to happen anyways.

Truth be told I would rather have "changed my mind" that "not as described" because that is a slap at my descriptive abilities. That I would take personal.

[kingpinfisk]

Even if changed my mind or found a better price aren't even valid? Not everyone has a billion bucks lying around to let people have free shipped items.

[kingpinfisk]

If I take it personally? If I was a faceless thief and sacked your store, you wouldn't take it personally? Not everyone has a billion dollars just casually lying around.

[santamonicajeweler]

World is going through social changes and eBay needs to reevaluate its policies. We are living in post pandemic era with all feeling entitled to have their way. Smash and Runs from local businesses is a norm now. Think of it, where are those merchandise!?

No matter where you live on this globe, Big Brother is watching every step you take, regulating your health, your mind and your acts. It wasn't like this pre pandemic but it's now. Regulators have become blatant 

eBay isn't for making serious money. This is a social media platform. You come in, open a shop for a nominal amount, setup your regulations and list something for sale. None of that mean anything.

-You don't have a shop here. It's just a membership 

-eBay's regulations surpasses yours

-Listings are meaningless and they could be scrutinized by any unintelligent reason

-No real profit on selling, Sellers just getting rid of stuff

eBay is a liquidation forum with no value put on time. So, just be that ' good boys n girls ' and if you are not, you be sanctioned. Look at you @kingpinfisk , you can't put two paragraphs together. LOL, what's the matter with you? Get with the program 

[simba6]

Nothing.  Sad but true.

[chapeau-noir]

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@kingpinfisk wrote:

If I take it personally? If I was a faceless thief and sacked your store, you wouldn't take it personally? Not everyone has a billion dollars just casually lying around.

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That's a little dramatic, don't you think?  When you offer free shipping and free returns, that means you take returns for any reason, not for reasons you deem 'respectful.' 

Get rid of the all the FREE - the only boost you get from that stuff is the boost from people who want to be able to return and have no skin in the game.

ETA: Somehow I can't see buyers abiding by a seller's policy (free shipping, free returns) as some apocalyptic Big Brother scenario.  It's entirely within the seller's hands to offer these policies or not.  I don't offer them because I do NOT have a billion dollars lying around.

Also, I made my living on here for some years - that was pretty serious money (the IRS totally took it seriously).

[monster-deals]

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@chapeau-noir wrote:

It's only disrespectful and insulting if you take it personally.  It isn't personal - it may be annoying, but it's just business. 

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Since I am the only person involved on my account, it is always personal and it is always business.

The two are not mutually exclusive.

[kingpinfisk]

It is not about taking it personally. It is about the fact that these claims completely destroy the integrity of the platform. Might as well list one that says "Didn't want it." as a valid reason. It eggs people on that would otherwise not scam.

[chapeau-noir]

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@monster-deals wrote:

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@chapeau-noir wrote:

It's only disrespectful and insulting if you take it personally.  It isn't personal - it may be annoying, but it's just business. 

---

Since I am the only person involved on my account, it is always personal and it is always business.

The two are not mutually exclusive.

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I see pride in my work as being both personal and business, yes.  But when someone takes so badly a simple adherence to a policy that THEY set, seeing it as some kind of affront and detriment to their well being, then they're taking it personally. 

If the policy doesn't work, change the policy.  That's in our hands.  Trying to change other people is not.

[stainlessenginecovers]

Those are valid and the same reasons that people return things at Walmart, Target etc etc. 

And most importantly, those 'reasons' ARE buyer remorse so if your listings state 'No Returns' you are NOT forced to pay return shipping or even 'accept' the return. 

If your listings state 'buyer pays for returns' then all returns for whatever the reason IS accepted (and automatically) and if you state Free Listings- you pay the return shipping label cost. 

So I don't even know why this thread was created?? 

[dare-2046]

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@kingpinfisk wrote:

these claims completely destroy the integrity of the platform.

Might as well list one that says "Didn't want it." as a valid reason. 

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Done.

[chapeau-noir]

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@kingpinfisk wrote:

It is not about taking it personally. It is about the fact that these claims completely destroy the integrity of the platform. Might as well list one that says "Didn't want it." as a valid reason. It eggs people on that would otherwise not scam.

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It's not 'completely' destroying anything - it's simply a return reason, and a pretty common one internet-wide.  "Changed my mind" and "found it cheaper" may be aggravating, but what's egging THAT on is free returns and free shipping, which is all but asking for that kind of thing (and why online companies are starting to restrict it).  Anyone with skin in the game may be a little more mindful of what they purchase.  IAC, if someone is going to scam, they're gonna do it no matter what. Now, if your return profile is still very low, even if you don't like the reasons, then it may be worth it to have all the FREE, but if this keeps happening, then consider getting rid of it, or at least the free returns.

[kingpinfisk]

If you like eating it, I guess it isn't dramatic. Ebay is not supposed to be a fitting room, honey. You are at least eating shipping. Even if I did "no returns" as some of you might suggest, the result is still the same. People lie all the time, especially when they run out of government funds and decide they want a shipped item and their money back. Someone is going to eat it, nothing is free as we all know. Statistically, it just doesn't make any cents any more. Gaslight me all you want, the reality is still the same. Money back guarantee means nothing, everyone offers that, even if they don't, because of chargebacks. The real technical innovation is item back guarantee, or at least a reputable buyer community that doesn't soil the biscuit. The money is going to be increasingly worthless and people are going to have enough of eating it as it statistically makes less and less sense. Especially when one considers being blackballed by the eBay algorithm for God knows what. I am just weary of earning money on a Kafkaesque platform that slowly strangles the petty bourgeoisie trying to make a modest fortune. The truth is the unwilling make their own fate, or die trying.