What’s up with guest checkout and item issues?

[frugalhippie]

I use eBay infrequently these days and I guess I didn’t realize I was checking out as a guest versus signed into my account. 

The seller sent me waterlogged/broken items...trash I suppose is the word? I’m so confused. They aren’t even reminiscent of what I ordered. Took almost 2 months to arrive, too. 

Now I realize I can’t even find the original listing, let alone file for a refund?

Can the sellers see this little loophole when someone pays so it encourages fraud or was this just a strange mistake and I’m eating the money? The seller has 99% feedback but now I realize that doesn’t matter anymore because you can’t leave feedback if you checked out as a guest?

-one confused buyer with gross trash on her countertop today 

[popblox]

Hi, I don't know if sellers are using the loophole to avoid negative feedback, but if you bought an item as a guest, you can still sign in as a guest user to view your order details or open a return. Follow these steps:

1. If you’re signed in to eBay, sign out to avoid any error messages.
2. Find your eBay guest order confirmation email—the subject line starts with “Guest Order.”
3. Select View order details in the email.
4. Enter your email address and access code to sign in as a guest user.
5. From Order details you can choose to contact the seller, report that you didn't receive the item, or return the item.

If the item wasn't as described, you're still eligible for protection under eBay's MBG - file the return using the reason "Doesn't match description or photos".

If that doesn't work for any reason, contact your bank to dispute the charge.

[frugalhippie]

Thanks for your reply! I only see a paypal

authorization email for the transaction and nothing in it seems viable. It doesn’t even list the item lol. It just says “product.” Ha. 

Huge lesson learned that’s for sure.