Trying to return item to seller

[n7as]

I have been trying for the past two weeks to return an item to the eBay seller.

I had to get eBay to step in for me and directed me to a page where I could print a return label.

When I clicked on the "Print Return Label" button" it went into a loop and went back to the same page.

What do I do now?

[poopoo69559]

Ebay is on the sellers side most of the time. If it's from China good luck. I had to eat the cost of a fire stick and shipping because seller appealed it.  it was clearly a bad seller. They wouldn't give me a shipping label. I had receipts, pictures of shipping that I had sent to the return address. and seller said they wanted me to send it back to China. You know how much that cost. I lost thirty dollars in the deal. It was almost impossible to get a hold of Ebay.  Then they gave me the run around. I was told by two people from Ebay they would refund me. Never happened. They ruled in favor of the seller. They don't even give you a explanation why.  Don't buy from China.

[otow_18]

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@n7as wrote:

When I clicked on the "Print Return Label" button" it went into a loop and went back to the same page.

What do I do now? 

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When you've tried @n7as but cannot print a return label 

just smack eBay here on their Facebook, to explain the issue.

[n7as]

The item I want to return is a Motorola Public Service Speaker Mic for a Motorola HT1250. The seller listed it as "New IN Box" but it clearly is USED. The strain relief on the cable was separated and a part was missing. The small box and the small ziplock bag were there but the part was missing. I got my money back through my credit card company. All I want to do is return it to the seller. I just need to be able to print the return label which I could not do.

[otow_18]

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@n7as wrote:

I got my money back through my credit card company.

All I want to do is return it to the seller. I just need to be able to print the return label which I could not do.

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Once you file a chargeback with your card issuer, you have hurled eBay under the bus. So the return label is no longer printable.

Your seller has lost all eBay fees, paid a $20 dispute fine, and earned a case closed with seller resolution defect. By credit card rules, the seller can retrieve the goods at their own expense if they still want it back.

The pecking order is eBay, then PayPal, then your card issuer, with each advance canceling the previous target.

[n7as]

So, are you saying that eBay will come after their money and reverse the chargeback? That seller should not have listed the item as new. I wonder where he got it in the first place. Maybe he found it at the dump. That label link eBay provided never worked. The problem is on their end. Not mine as I tried to return the item to the seller.

[albertabrightalberta]

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@n7as wrote:

So, are you saying that eBay will come after their money and reverse the chargeback? That seller should not have listed the item as new. I wonder where he got it in the first place. Maybe he found it at the dump. That label link eBay provided never worked. The problem is on their end. Not mine as I tried to return the item to the seller.

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This is a problem of your making that cost the seller money. 

It would have been quite easy had you opened a "not as described case." The seller would have accepted the return, provided a shipping label that you'd print and use for the return and once you shipped it back and seller received it, the refund would have been issued. 

There's no reason for you to have gone to your c.c. company. 

[n7as]

 I just Created my own USPS label to send the item back to the seller at my expense because it was the right thing to do. It will be picked up Tomorrow Tuesday, May 24th.

I just hope eBay does not reverse the chargeback.