The return request page is not working on eBay.

[eastenspe_0]

Hello. I have an item that is not working and would like to return it. So I went to the return request page but it is not working. After adding Pictures as requested I press the continue button but nothing happens. Is there another way for me to request a return that I don't know about? I could really use your help. Thank you

[ebooksdiva · Accepted solution]

How long ago was delivery of the item you want to return?

[eburtonlab]

@eastenspe_0 

If you are within thirty days of receiving that item, try another browser to rule out a browser issue.

Be sure to include at least two lines of text about the problem and separate the lines with a return, but otherwise use no special characters in the text.

[eastenspe_0]

I received the hard drive September the 7th And it was not working. I want to return the item but they will not send me a label. They want me to pay out of pocket$370 to return the item because it's an international Postage according to UPS. The people in China do not want to spend that money They want me to send it. Everywhere I go on eBay for assistance is a dead end.

[eastenspe_0]

I received the hard drive September the 7th And it was not working. I want to return the item but they will not send me a label. They want me to pay out of pocket$370 to return the item because it's an international Postage according to UPS. The people in China do not want to spend that money They want me to send it. Everywhere I go on eBay for assistance is a dead end.

[eastenspe_0]

I received the hard drive on September 7th, and it was not working. I want to return the item, but they will not send me a label. They want me to pay out of pocket $370 to return the item because, according to UPS, it's international postage. The people in China do not want to spend that money; they want me to send it. Everywhere I go on eBay for assistance is a dead end.

[eastenspe_0]

I received the hard drive September the 7th And it was not working. I want to return the item but they will not send me a label. They want me to pay out of pocket$370 to return the item because it's an international Postage according to UPS. The people in China do not want to spend that money They want me to send it. Everywhere I go on eBay for assistance is a dead end.I received the hard drive on September 7th, but it was not working. I want to return the item, but they will not send me a return label. They are asking me to pay $370 out of pocket for international postage according to UPS. The people in China are unwilling to cover that cost and want me to handle the return. Whenever I go to eBay for assistance, I encounter dead ends.I received the hard drive on September 7th, but it was not working. I want to return the item, but they will not send me a return label. They are asking me to pay $370 out of pocket for international postage according to UPS. The people in China are unwilling to cover that cost and want me to handle the return. Whenever I go to eBay for assistance, I encounter dead ends.

[eastenspe_0]

I received the hard drive September the 7th And it was not working. I want to return the item but they will not send me a label. They want me to pay out of pocket$370 to return the item because it's an international Postage according to UPS. The people in China do not want to spend that money They want me to send it. Everywhere I go on eBay for assistance is a dead end.I received the hard drive on September 7th, but it was not working. I want to return the item, but they will not send me a return label. They are asking me to pay $370 out of pocket for international postage according to UPS. The people in China are unwilling to cover that cost and want me to handle the return. Whenever I go to eBay for assistance, I encounter dead ends.I received the hard drive on September 7th, but it was not working. I want to return the item, but they will not send me a return label. They are asking me to pay $370 out of pocket for international postage according to UPS. The people in China are unwilling to cover that cost and want me to handle the return. Whenever I go to eBay for assistance, I encounter dead

[roccotacodad54]

Repeat again...........

[eburtonlab]

@eastenspe_0 

If you are unable to submit the "not as described" return, contact eBay customer service and have the representative start the case for you over the phone.

Try this link between 5am to 9:30pm Pacific Time to request a call back:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/