Seller will not accept return for "For Parts/Not working item."

[jamiecar22]

I purchased a Nintendo switch with a listing stating: "The console powers on and plays cartridges fine. The wireless communication chip either had bridged connections under it or has just simply gone out. The SD card reader socket on the motherboard is missing."

I understand this, anticipating I'll just have to play cartridge games so I buy it. It comes dead, and it does not properly take a charge, with it dying too quickly to be functional. 

Seller says they will not accept the return since it worked for them and I accepted the item as is, despite the issues with the battery not being stated in the original listing.

Ebay says they can come to a resolution if we do not, but I cannot figure how.

How do I involve ebay? 

[reallynicestamps]

The seller is not required to accept returns.

Sellers are required to make refunds.

Ask again, this time making the polite request that he refund (not accept return) for the Not As Described switch.

If he does not either send a Return Label or refund without a return, open a Not As Described dispute from the original purchase listing in My eBay.

EBay will tell him to send the label and when the machine is back with him to refund you in full.

If he does not refund (the return label part is actually voluntary) eBay will refund you.

You get your money back in either case.

You cannot leave feedback.

If he is not cooperative, he gets a Defect on his selling account, which is a Very Bad Thing, cannot leave feedback, and eBay takes the refund from his Managed Payments account.

[jamiecar22]

Well, the seller also said no refunds, so I'll open a dispute. Thank you!

[jamiecar22]

I have a current return request for 'I tem defective.' Should I close it and reopen it as 'not as described?' Or simply wait for some sort of option through ebay?

[12345jamesstamps]

Return item where seller pays for a return label with tracking in it.

No returns does not mean no returns.

And expect a refund for item not working through seller or eBay.

Don't think I would close it. Seller has 4 days to do something and then you can escalate it for a refund after those days stated by eBay.

[eburtonlab]

Do not close your return. If you close it you will not be able to reopen it.

"Item defective" is treated the same as "Not as described" in this situation.

[jamiecar22]

Thank you! That helps.

[eburtonlab]

You are welcome -- good luck!

[downunder-61]

@jamiecar22  Was it listed in the category "For parts/Not working"

[eburtonlab]

Was it listed in the category "For parts/Not working"

A buyer can win a "Not as described" claim even if the item was listed as "for parts".

Presumably the buyer can win a "defective" claim if the nature of the actual defect is markedly different than what was described by the seller.

[ms.rodriguez*]

Tell him that he takes returns.  He wrote that the console powers on and plays cartridges fine.  Since you can NOT do that now, you open the return.   It does n't matter that it worked fine for him before he shipped.  Stuff goes bad.   Follow the prompts. Do NOT close the case no matter what the seller says.  Prepare the items to be returned back to the seller.  Once you get the label, print it and drop it off at the post office (or whatever the carrier is.)  Make sure that you get a receipt that you dropped it off.  Don't just leave it on the counter and someone can steal it.

[rugerskick]

You bought an item listed for parts/not working.

you knew the item had issues.  The status is for parts/not working.  The facts some parts still may or may not work, just are there to indicate a general degree of what may still work, or have not yet failed.  Some sellers may mention what they think is still functional because people may want to know what parts they can salvage off the unit, but theres no guarantee they will keep working on a unit that has been described as for parts/not working.

You can't assume anything will work even if it had before, the seller placed it at this status for a reason.  You are buying something that doesn't work at all/correctly.  

Filing an Item Not Described is incorrect, because you're complaining the item doesn't work, when it was stated in the listing its status was not working/for parts.  

[rugerskick]

This is not correct.  The item is not defective.  It was listed clearly as not working/for parts.

[eburtonlab]

It was listed clearly as not working/for parts.

But the description of what was not working did not match what the buyer received -- the item was defective in an entirely different way than what the seller described.

[iamalwaysright]

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@reallynicestamps wrote:

Ask again, this time making the polite request that he refund (not accept return) for the Not As Described switch.

I would not advise a buyer ask for a refund if the seller is already declining a return. I understand your reasoning why (basically to be thorough and on record) but I think it’s sort of redundant. I would rather suggest just to open the claim right when the seller declined the return. Personally I think when a buyer asks me for a refund (and not a return), they are asking me for something that is beyond my obligation. Then again, I always accept returns that fall under MBG. I’ll be like “No, return for refund.”

EBay will tell him to send the label and when the machine is back with him to refund you in full.

If he does not refund (the return label part is actually voluntary) eBay will refund you.

You get your money back in either case.

You cannot leave feedback.

Why not? If eBay steps in and the seller loses the case, the buyer is free to leave any feedback they like. There is the scenario if the seller sends the refund without eBay stepping in, the buyer is unable to leave feedback. But I forget what criteria the seller needs to meet to get that protection. Is it Top Rated Seller, Free Returns Sellers? Surely I’m pretty sure that privilege isn’t given to all sellers. Sorry for calling you Shirley.

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