10-21-2024 04:46 AM - edited 10-21-2024 06:17 AM
Hello,i ordered a laptop on ebay and found out i received not the same model as i ordered and immediatelly requested a return,the seller accepted it,now i see it was delivered. Your returned item has been delivered to the seller's address. The seller should issue you a refund by Oct 23, 2024. If you don't receive your refund by this date then you can ask us to step in and help.
And after that i got anotification:
Case # 5345901107: Seller contacted Customer Service
The seller asked us to review this case and make a final decision.Hello,i ordered a laptop on ebay and found out i received not the
Now i no longer have the option to step in cause today i got:
eBay Customer Service has placed the case on hold until Oct 31, 2024
Hi Evgen,
Your case was placed on hold temporarily. We will get back to you with an update by Oct 31, 2024.
The seller provided tracking that shows the item is currently on its way to you. You should receive it soon.
Also what does it mean? The seller provided tracking that shows the item is currently on its way to you. You should receive it soon. Do they try to make fraud actions? What should i receive soon if return was delivered to him? Yes the seller is newbye and already have got a few negatives....
Maybe i should try to open the case on paypal instead? What do you think? Tried to contact ebay but there is a call way to talk to them only that i cant do physically unfortunately. Is there a way to chat maybe?
by the way i just tracked the package that i sent to him and its not delivered yet,will be delivered tomorrow. then why ebay marked it as delivered and why he marked it as shipping back? strange thing
10-21-2024 06:28 AM
Do not open a PP case when you have an active Ebay case!! Anytime a seller asks Ebay to step in, they will always rule in favor of the buyer. Sit tight until the item is delivered to him tomorrow, you will be refunded by Ebay.
10-21-2024 07:35 AM
@bonjourami wrote:Do not open a PP case when you have an active Ebay case!! Anytime a seller asks Ebay to step in, they will always rule in favor of the buyer. Sit tight until the item is delivered to him tomorrow, you will be refunded by Ebay.
The item has already been delivered back to the seller.
10-21-2024 07:49 AM - edited 10-21-2024 07:49 AM
But according to tracking it will be delivered tomorrow
10-22-2024 10:41 AM
refunded. thanks