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Seller provided return shipping label - No Tracking Number included

Hi eBay Community,

 

I recently received a defective item from a seller. I initiated the return through eBay, and the seller accepted it. I'm facing an issue with the return process.

 

The seller provided a pre-paid return label, but it lacks a tracking number. I received a pre-paid USPS First Class Mail return label from the seller, but it does not include a tracking number. Without a tracking number, I'm concerned about how to prove that the item was returned to the seller.

 

Is it a requirement for sellers to provide a tracking number on return labels? How can I ensure that the seller receives the returned item and issues a refund without a tracking number?

 

Any advice or assistance would be greatly appreciated.

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Seller provided return shipping label - No Tracking Number included


@aproudparent2010 wrote:

I'm saying I agree the seller requested it but I am also saying that seller shouldn't have refunded if they wanted item back.

As a buyer I would send it back but I am saying they are not required to.


Boy, this thread went off on a tangent! 

 

Granted that the buyer isn't required to send it back and granted that the seller issued a refund in error. 

 

But it could be a new seller who simply made a mistake and ticked the wrong box. It's an easy mistake to make, especially for a newbie who may not know what options to look for.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

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About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: