eBay

vabachi · ‎09-01-2023

Recently bought a camera with lenses and other accessories on eBay. Pictures were slightly blurry, not the greatest, but everything was described as excellent, including a camera case.

Got the set, and issues started as soon as I opened the case, there was rubber dust flying everywhere from the decaying case. Broken glass on a viewfinder, some of the equipment was separated by adjacent equipment by packing peanuts or haphazardly placed bubble wrap. Packing was bad enough that the seller asked me to repackage with additional shipping materials on return to prevent damage.

All told

- every single piece of glass was dirty, had finger prints and such. Was mishandled between the listing pics and shipping

- one lens was rubbing against paper, probably damaged the lens coating, but couldn't assess without cleaning

- there was cracked glass on view finder

- one of the included filters was delaminating, not pictured nor explained in post

- a manual may have been missing, or in a camera case pocket I didn't see

- very little of kit was entirely excellent condition, camera had cosmetic issues, etc

Anyways the seller got the return yesterday, cleaned everything up, retook pics, and posted everything again, it's still all described as excellent, even the decaying case shedding rubber dust.

I haven't been refunded yet though, seller opened a case, no idea why. Reached out to see if there was an issue but radio silence from seller.

Anyways two questions

1. Why would the seller open a case? A little confused as to what they hope to achieve and what they might have said to ebay, case still pending

2. Is there anything I can do with ebay regarding the listing accuracy? It's an expensive purchase and can imagine the next buyer will also be disappointed with the condition description. Seller has 100% positive feedback, but usually sells objects in ten dollar or less range

toomuchstuffagain35 · ‎09-01-2023

I assume you opened a SNAD case for return with ebay and the seller sent a return label?

What kind of case can a seller open?

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

rseuqinh · ‎09-01-2023

@vabachi wrote:
Anyways the seller got the return yesterday, cleaned everything up, retook pics, and posted everything again, it's still all described as excellent, even the decaying case shedding rubber dust.

I haven't been refunded yet though, seller opened a case, no idea why. Reached out to see if there was an issue but radio silence from seller.

The seller asked eBay to step in on the returned item, @vabachi. And it will not end well for the seller.

eBay will issue a full refund on behalf of the seller, and the seller will pay the entire refund, forfeit all fees, get billed for the return shipping, and earn a nasty case closed without seller resolution defect.

soh.maryl · ‎09-01-2023

Did you actually open an item not as described case?

vabachi · ‎09-01-2023

Yes, it was the most applicable description for the return

monster-deals · ‎09-01-2023

@vabachi wrote:

1. Why would the seller open a case?

They didn't.

There is no such thing as a seller opening a case.

pjcdn2005 · ‎09-01-2023

Although it's not a term that most sellers use, there is such a thing as a seller opening a case. As mentioned in post 3, if the seller asks ebay to step in, ebay calls it a case.

robbie31415 · ‎09-01-2023

Sellers really should only open a case if it's an INR, and they have Delivered tracking.

vabachi · ‎09-01-2023

For those asking, this is what is shows from my end (I removed item description and order number for obvious reasons).

If there was an actual problem would think seller would say something at least, case has nothing visible from my end except pending state, and delivery tracking shows as delivered. Mildly worried seller is telling tales (e.g. falsely claiming something is missing, etc)

monster-deals · ‎09-05-2023

@pjcdn2005 wrote:
Although it's not a term that most sellers use, there is such a thing as a seller opening a case. As mentioned in post 3, if the seller asks ebay to step in, ebay calls it a case.

It was already called a case ebay didn't un-name and then re-name it.

mtgraves7984 · ‎09-05-2023

@monster-deals wrote:
@pjcdn2005 wrote:
Although it's not a term that most sellers use, there is such a thing as a seller opening a case. As mentioned in post 3, if the seller asks ebay to step in, ebay calls it a case.
It was already called a case ebay didn't un-name and then re-name it.

A bit confused. I thought everything was considered a 'Claim' until eBay touches it... then, it's a 'Case'. No? 🤔