eBay

renea-37 · ‎10-31-2022

Listing a tennis bracelet as yellow gold doesn't mean the description doesn't match. How was I supposed to know it wasn't 14k? I just needed money quick and started posting my items. A jeweler bought from me, then after I'd already spent the $200 requested a refund. I was actually able to speak to customer service and was told that "an investigation is open and there's no need to worry if the decision goes in buyer favor we'll take care of it for you." Yeah they are sending the guy a refund and charging back my bank that's already negative! He should've known as a jeweler what questions to ask and could've helped me sell it properly, but instead thought he'd get away with a great deal because I was ignorant. I just got out of a bad situation and moved back with my mother, I don't need this crap on top of it! Can anything be done?

bonjourami · ‎11-01-2022

Its not up to the buyer to ask you if the bracelet is really 14k, its up to you to describe it correctly.Sounds like you didnt respond to the case and Ebay stepped in? That also gave you a major defect to your account. If Ebay cant collect the refund from your bank account they will turn you over to collections, which pretty much finishes your selling career here.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

mtgraves7984 · ‎11-01-2022

How was I supposed to know it wasn't 14k?

@renea-37

Don't be mad... but maybe you could have run it by a jeweler. It is advertised as 14K, after all.
And there's no way for a new seller to make quick money here. 💸

spiffy*dynamo · ‎11-01-2022

"He should've known as a jeweler what questions to ask and could've helped me sell it properly, but instead thought he'd get away with a great deal because I was ignorant"

This statement really stands out to me. Firstly, it is your job to know what you have and list it properly, never a buyer's job to help you do that. Secondly, your buyer spent hundreds of dollars and probably felt scammed by you, and your take is that they were up to no good? And on top of that eBay stepped in to give the refund which means you either refused the return request or didn't respond to it so all in all you created a terrible buying experience for someone. Selling on this site isn't for everyone and you need a real shift in perspective about your role as a seller if you want to avoid more grievances and risk account restrictions. I am sorry for your situation but this problem does read as one of your own making and I hope you are able to gain some wisdom from it.

kensgiftshop · ‎11-01-2022

When you sell on Ebay, the money isn't really safe to spend for 6 months.

All that can be done is to come up with the funds.

Have a great day.

ms.rodriguez* · ‎11-01-2022

Never list anything on ebay if you do not know exactly what it is. This is your fault.

Now if you have more jewelry to list , find out first what you have. There are test kits that you can buy online to determine if an item is 14k gold or 18k or not gold at all. You can also get a small scale for jewelry to weigh the items. Now , you need to clear that negative bank account. Hopefully you can find a part time job because it's very , very hard to make money on ebay when you truly need it.

You also learned a few valuable lessons. Ebay "help" will say anything to get you off the phone. Ebay protects the buyer. Once ebay steps in and refunds a buyer, a seller gets a defect. A few defects and you will be suspended from ebay. Goodluck.

lamber9347 · ‎11-01-2022

@renea-37 wrote:
<snip> but instead thought he'd get away with a great deal because I was ignorant. <snip>

This is the line I'm struggling to understand the most. How this buyer is perceived as if he could "get away with a great deal", when he purchased an item not as described and had to apparently fight to get his three hundred dollars refunded....

house*of*paws · ‎11-01-2022

Hi @renea-37

You listed the bracelet in the Fine Jewelry Category ... and typed in 14K next to 'Metal purity' in the Item Description. You think the seller was at fault for believing you?

Hey, I'm truly sorry that you're in the midst of a lousy situation ... but, trust me, it will only get worse if you cannot face up to the fact that you made a mistake. [I've been there.]

The buyer and your bank may give you some slack while you straighten up your finances ... but only if you acknowledge that you made, at best, a mistake. You can expect nothing good if you attempt to blame the seller ... and anyone else you can think of ... for the fact that you made an error in the listing. The buyer absolutely deserved a refund.