Returns

[sportstacular]

Here’s a tip. EBAY SUCKS IF YOU ARE A SELLER! I know, I know, that’s old news. Just really getting frustrated that they take the side of a buyer who has been a member over a seller of 23 years.  Just because the buyer didn’t want to pay return shipping.  No matter what they say eBay takes it as Gospel. I hope one day they get what’s coming to them. 

[ryanrobyn]

just happened to me again. Photo showed clearly correct size and I put down all dimensions. Buyer filed NAD stating the jeans didn't fit her well. So I m taking a big hit for postage going and returning. Ebay will NEVER change their policy. Can't appeal aa Ebay would rule against me so thy can charge the extra $20 penalty fee.

[bonjourami]

Ebay doesnt charge that $20 fee, thats a cc chargeback, and the fee is charged by the cc.

[sportstacular]

Regardless, we all work on minimal margins.  Not to mention it’s us, the sellers, who put the money into eBay’s pockets every month. 

[soh.maryl]

My selling days are long over, but I've always been under the impression that, if a buyer's reason for returning was "doesn't fit", the BUYER was required to pay the return shipping cost.  Has that changed recently?  

[sportstacular]

No it hasn’t, but all they have to do is make something up and eBay will back them 100%. 

[vintagecraze50]

On here you have to figure the costs of returns into your business plan. That means that you increase prices across the board figuring in your typical percentage of returns that you will be paying for. 

[sportstacular]

Vintagecraze50, I didn’t know eBay employees were allowed to post on here?

[sportstacular]

That makes a lot of sense.  Let’s raise all our prices, be less competitive, and miss out on thousands of dollars of sales just because eBay’s policy sucks. Not a very sound business plan. 

[forward-motion]

@sportstacular  I don't work on minimal margins or I wouldn't do it. It is not eBay that sets the prices, it is the seller who undercuts the other sellers to take the profit out of it. Furthermore, it is the buyer who pays the fees if you are doing it right. I am happy to pay eBay the fees that I have forwarded to my buyer to make a profit on what would otherwise be simply junk. 

[store-1carbontech]

this very same issue happened to me.... sucks