Returned item is soiled, obviously used. I can not seem to do a partial refund. How do I do this?

[jimw1776]

I am a TRS. I want to give a partial refund to a buyer who returned item soiled. Prompts don't highlight partial refunds. How do I do this? Refund time is 7/1

[mtgraves7984 · Accepted solution]

@jimw1776 

You can't make the deduction. You must be TRS and allow (at least) 30-Day Returns. I'd offer to revisit your Return policy.

[albertabrightalberta]

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@jimw1776 wrote:

I am a TRS. I want to give a partial refund to a buyer who returned item soiled. Prompts don't highlight partial refunds. How do I do this? Refund time is 7/1

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@jimw1776 

You don't have a return policy so even if you're TRS, you can't take a deduction. In order to deduct, you have to accept returns.

[jimw1776]

Thx for response. I've refunded her. Now on to washing the top before I can relist it. She returned it all wadded up, unbuttoned, and with an obvious dirty neckline. And I had to wait 30 days to get it back!!!.   Now I'm on my way to block her.  I would have denied her request for refund.  My description clearly gave all measurements.   "It's too big", she claimed. I would have denied the request for refund, but that is a lose-lose for sellers. EBay needs to change return policy for sellers.  Sorry...I'm just venting...

[kensgiftshop]

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@jimw1776 wrote:

EBay needs to change return policy for sellers.  Sorry...I'm just venting...

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I'm surprised they haven't done away with the no return policy yet, knowing it doesn't really mean much..

[jimw1776]

I might not have a return policy...but I did accept her return.     EBay policy should change and be more seller friendly

[albertabrightalberta]

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@jimw1776 wrote:

I might not have a return policy...but I did accept her return.     EBay policy should change and be more seller friendly

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I realize you didn't have a return policy and accepted the return but your post asked how to issue a partial refund, thus my response telling you that your policy doesn't allow retaining funds for the damaged/used return. 

[jimw1776]

And I appreciate your response. For some reason, I thought even without a return policy, I could deduct a percentage. As soon as I read your response, I refunded her.   In all my years of selling, I've been asked to accept a return only a handful of times, and I  guess I just refunded---(but the item wasn't soiled...so partial wasn't an issue).  Thx again

[lacemaker3]

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@jimw1776 wrote:

I might not have a return policy...but I did accept her return.     EBay policy should change and be more seller friendly

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eBay wants to encourage sellers to accept returns, preferably free. The ability to make a partial refund is a perk they provide to sellers, to encourage this behavior. So it's your choice, but I doubt that eBay is going to change their policy.