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Returned item arrived, how do I issue partial refund? Fraudulent return as well

Buyer received item and posted feedback as perfect condition.

1 week later, puts in refund request with hazy picture stating item is missing something.

I issued label for return with knowledge I sent a new/excellent condition item with tags attached.

I received item yesterday.  Item is not the same one I sent.

1. How do I issue 50% refund and just forget about it?

     a.  When I go into the system to give refund, the partial refund does not appear.

2. If I open a case for fraudulent return, do I still have refund?

     a. Will eBay give 100% refund and then nothing happens?

3. How do I worn sellers about this buyer?

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Returned item arrived, how do I issue partial refund? Fraudulent return as well


@yvojo-9240 wrote:

 

1. How do I issue 50% refund and just forget about it?

     


 

You don't, buyer will get a full refund.

 

Have A Great Day.
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Returned item arrived, how do I issue partial refund? Fraudulent return as well

The 'up to 50%' is for Top Rated Sellers that ACCEPT returns. 

You do not; therefore, you cannot deduct anything.

 

Also, there is NO way to 'warn' others- you cannot leave ANY negative remarks in feedback. 

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Welcome to the Returns board! Here you can discuss returns with other members.

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