" I regret you are unhappy with your purchase. Please return it for a full refund."
If he wants a partial refund.
" I regret you are unhappy with your purchase. Please return it for a full refund."
If he demands return postage.
" I regret you are unhappy with your purchase. Please return it for a full refund."
and add "Please open a Dispute so that I can send you return shipping."
i showed pictures of the coats tears and stains.
If there were tears and stains, no matter how expensive the coat originally was, the value has dropped below a WalMart special.
You want the buyer to open a Dispute.
Don't panic.
EBay will tell you to send return shipping. They may help you work out how to do this. If you don't two possibilites.
EBay will refund the buyer and he keeps the coat.
EBay sends a Return Shipping Label, refunds the buyer when the tracking shows you have it back.
If you send the RSL voluntarily and refund promptly, there will be no repercussions on your selling account.
You will have the coat back for resale.
Your fees will be refunded too.
Given the stains and tears, you may be better to hold on to the coat until Fall and sell it locally, where buyers can see the problems when they pick up.
Your buyer may or may not be a scammer, but Canada Goose is an "aspirational" label and the customer is not going to want stains and tears-- to the extent that they could not see your clear photos or descriptions.
They want to look rich.
