mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@henderson409 wrote:I've run into a few of those buyers at times. I just wish we could give them negative FB, not being able to call out a buyer that is fraudulent to warn other sellers is just wrong. I used to read all my bidders FB scores when bidders/ buyers could be called out for wrong doings. Sometimes the FB remarks was quite entertaining.
Why? Do you really think sellers are going to review a buyer's FB before allowing them to purchase from them? When a buyer wants to purchase a buy it now item, how would that work? Before they could purchase the item, they would need approval from the seller?
There are so many reasons why leaving buyers negative FB, publicly humiliating them is simply not a good idea and a poor business move. This has been proven over the years. It will never come back to this site, nor should it.
@henderson409 wrote:Lol, that's how I feel about Goodwill, I donate to organizations that take little for themselves. I give the inexpensive cheap trashy items to goodwill, that guy is a millionaire.
Clearly you haven't looked at all the good that the Goodwill does for the community and across the nation. How many people are helped by their efforts. How many people they give jobs to that others may not hire. They help lots of people get their lives back on track.
@gltreasurehunters wrote:Yes the first case was item not received I won that case. After that they did INAD and put pictures of another slow cooker. Customer service told me they would force the return even though it was the second case.
It would cost me shipping the wrong item back then refunding all their money. Customer service then said to open a claim with USPS.
In that order, a buyer is allowed two cases and that is as it should be.
FYI, Ebay has NO POWER to "force" a return. You either misunderstood or they mis-spoke.
If you don't want to take the return, you can just refund your buyers. I know that isn't a good solution, but you need to decide if you lose more money by getting some other item back and having to pay for the return shipping, or just take it as a loss and refund them with no return. Do what is best for you.
Not sure what kind of claim you would open with USPS. However if you get something back that you did not sell to them, you could explain to them that you are going to notify Ebay of this and USPS, because using USPS in the commission of a fraud is a Federal crime. I do caution you, if the buyer hasn't left FB, it may not be a good idea to upset them.
However if you get the item back and it isn't what you sent, make sure you report the buyer for abuse of the return system.
https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
The buyer will ever know you reported them, so no risk there.
@dagor77 wrote:If ebay doesn't tell you how do you know anything is being done? Have you heard of any buyers being removed from ebay? Only sellers get booted.
They don't discuss private account info on either buyers or sellers. We will know about some buyers and sellers because they come here to talk about it. But other than that, it really is none of our business. I sure don't want Ebay discussing my private account info with anyone either when I'm a buyer or a seller. Besides, that would leave Ebay wide open for lawsuits, which is likely why they don't do it.
However over the years I have occasionally followed a buyer I've had significant issues with and reported and yes I have noticed at some point they do get booted. IDK if it was because of my report, likely not as it would take multiple reports anyway.
Just as a note: buyers that I've had the biggest issues with over they years have also been seasoned sellers.
I encourage all buyers and sellers to report the member that is giving you issues of any kind. Ebay tracks these reports in an effort to see a pattern.
https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
https://www.ebay.com/help/action?topicid=4022
@dagor77 wrote:As things stand now I can't stop a buyer from bidding and not paying, sure, I can set my 'minimum' to the lowest allowable figure but how many sellers actually know how to even do that? In addition a buyer can just open another account and they have a clean slate again.
What's to stop any buyer from bidding/buying/returning anything and just flippantly saying it was NAD? There is no penalty for them but I pay the penalty in return shipping costs.
Me as a seller will have the red mark of shame for a year whenever someone decides to leave a negative. Ebay is hands off on fraudulent feedback too, they simply give you a 'request feedback revision' and unless there's some egregious name calling/threats it stands.
Surely only one side being named and shamed isn't fair, if its fair for buyers to leave negatives then why not sellers? Its really easy to leave a negative, not quite as easy to report a buyer.
I would say that it is likely most do. Some casual sellers may not pay enough attention to the details and are unaware of setting their Buyer Requirements in their Site Preferences. I've had buyers email me because they were unable to purchase and I've responded to threads on the Buyer forum from buyers that also couldn't bid or buy and didn't understand.
However you bring up a great point and any time it comes up I encourage sellers of all sizes to check their Buyer Requirements and make sure they have their settings for non payers set at the strictest possible option which is 2 in the past 12 months.
Just as for sellers, buyers if they get sanctioned by Ebay or NARU'd, they can't set up another account. If they do, then Ebay can levy a stricter sanction for those that still have an account.
As I've said before. Just because Ebay doesn't notify you or you don't see on their account what sanctions Ebay took against any account, doesn't mean there wasn't sanctions. You just feel Ebay should show everyone the details of what happens to the offending member. That simply is not going to happen, but that doesn't equal they did nothing.
There is a huge difference between a negative or neutral FB vs sanctions for misbehaving. Ebay hasn't used Feedback as part of their eval of sellers in years.
As for buyers, if you are concern or disagree with what the buyer posted in the feedback, respond to it. But just remember that all too often sellers allow their emotions or personal feelings get mixed up with what they respond. They call the buyer names, a liar, or any number of things. They point fingers and in other ways defend their [the seller] honor. Most times this type of response is far worse than what the buyer posted and will do more harm with potential buyers than if they never responded to the FB in the first place.
Ebay is NOT "hands off" with feedback that breaks a FB rule. But all to often the FB doesn't break any rule but the seller still insists it get removed because it isn't true. Although in the last few months Ebay has significantly changed their feedback removal policy, so now it can be more difficult, even when the FB does break a rule. But this is a recent change.
Sellers will never get the ability to leave negative FB on buyers on this site, nor should we. Way too many sellers showed they would post retaliatory FB on the buyer.
Reporting a buyer or a seller is VERY easy. They both have similar processes.
@dagor77 wrote:As for buyers, if you are concern or disagree with what the buyer posted in the feedback, respond to it. But just remember that all too often sellers allow their emotions or personal feelings get mixed up with what they respond. They call the buyer names, a liar, or any number of things. They point fingers and in other ways defend their [the seller] honor. Most times this type of response is far worse than what the buyer posted and will do more harm with potential buyers than if they never responded to the FB in the first place.
'Ebay is NOT "hands off" with feedback that breaks a FB rule. But all to often the FB doesn't break any rule but the seller still insists it get removed because it isn't true. Although in the last few months Ebay has significantly changed their feedback removal policy, so now it can be more difficult, even when the FB does break a rule. But this is a recent change.'
As I said, FB is branded onto a sellers reputation.
'Sellers will never get the ability to leave negative FB on buyers on this site, nor should we. Way too many sellers showed they would post retaliatory FB on the buyer.'
If the shoe fits...why not? Buyers all look like angels because they have an account where they 'buy only' with it and can never receive a negative.
'Reporting a buyer or a seller is VERY easy. They both have similar processes.'
Nope, when I go to leave feedback for an item there it is right in front of me....positive, neutral and negative. Sure, I have to wait a week before I leave a negative(which I haven't done in years thankfully) but to leave a ding on a buyers record?.....Go to My Ebay...Go to sold/shipped items....go to report buyer....select reason for reporting buyer...fill out field stating what occurred then hit 'send'.
Anyway, this whole post wasn't about FB etc and I'm kinda done with it. As per usual the advice is either grab your ankles or place the palms of your hands on top of your thighs cos the buyer will always trump facts and reality.
Just so you know. Your posts like the one above are hard to follow because you don't distinguish what was something I said an your reply or remarks to what I said. It looks like one post all by you.
So in an effort to help. I have changed the font color on things from my posts to green. The rest are things you have posted.
In the above post you stated "Buyers all look like angels because they have an account where they 'buy only' with it and can never receive a negative." That would mean that you assume that all the other sellers other than you don't know that a buyer can only get positive FB or that all the other sellers are oblivious to this fact. I think you know that isn't true.
@henderson409 wrote:Salvation Army is better. My husbands work place looked into which donation organization was the best and took the least money off the top. Salvation Army won hands down.
I take no issue in agreeing with your statement. I am very fond of Salvation Army and the work they have done for decades. In fact they too a chance on my brother a few years back, he had all kinds of issues, but they hired him and he worked there for years until he passed. They treated him well and significantly helped him to better himself.
Sadly local to me there is no Salvation Army, I would have to drive for about 45+ minutes to locate one.
Both these companies do a whole lot for people that just need a helping hand. 💓
