Return request closed ，How to open again？

[luli-1570]

[mtgraves7984]

You can't. What in the world happened?

[ebooksdiva]

@luli-1570 

Once a return is closed it can't be reopend.

[luli-1570]

So what is the status of my items now, what should I do, please tell me.

[luli-1570]

I applied for a refund and then canceled because I suspect the seller is cheating, what is the status of my item now, what should I do, please help me, thanks.

[ebooksdiva]

I am not your seller.

eBay is not here.. In this forum we are all buyers and sellers here to assist other buyers and seller with issues if we can.

That being said....

What is the issue you are having with your item? We don't know so you will need to tell us. 

[luli-1570]

The seller has not shipped, and I sent a lot of messages, I did not reply, he has a high probability of cheating me, his store has withdrawn everything

[buyselljack2016 · Accepted solution]

@luli-1570 

So, lets play 20 questions.

did you open a return request for an item that you did not yet have?

or make it easy on us . Start from the beginning, and tell us the whole story so that possibly someone can assist.

No seller. No personal info> Just what happened.

Drips & drabs of info does not give enough for anyone to assist you with how you need to proceed.

[fab_finds4u]

Ne need to know details. 

Closed cases can't  be reopened.

If his items are not there eBay removed them.

You will need to go to your payment source for a refund. PayPal if you paid with PayPal, or file a chargeback with your card.

[luli-1570]

Shows that the seller has not shipped the item and that I requested a refund without receiving the item

[luli-1570]

I use apple pay

[soh.maryl]

If you did not receive your purchase within a few days past its estimated delivery date, you needed to open an item not received case and you had 30 days to do that with eBay.

Did you open a INR case? Did you return to the case after 4 days and ask eBay to step in?

How about returning here and telling us the entire story with all details in just ONE message? 

[ebooksdiva]

---

@luli-1570 wrote:

The seller has not shipped, and I sent a lot of messages, I did not reply, he has a high probability of cheating me, his store has withdrawn everything

---

You would need to file a chargeback with the credit card , bank or what ever you used to pay for your item to get your money back. Because once you close a case with eBay you can't open another. 

You had 30 days from the last estimated date of delivery to file and ITEM NOT RECEIVED CASE through eBay. Instead you opened a return with nothing to return. Not sure why you would do that. 

So now you only option is to file a chargeback with Apply Pay..

Good luck.

[buyselljack2016]

@luli-1570 

My post is not the "solution", just guidance to head us in the correct direction.

If possible you should "uncheck"  it as the solution, and choose another.

Post 13  by ebooksdiva is a better choice for the "solution".

[luli-1570]

I discussed with the official people and they told me to wait until July 1st and if there is no news yet, they will give me a new refund request, should I do this, but I have not been able to contact the seller, this scammer