Return advice

[greenisland808]

Hi everyone 

Trying to understand eBay return process as a seller.

A buyer  requested  a return with full refund for an item due to “incorrect measurements”. I listed measurements in the listing’s photos - showing how I measure armpit to armpit and length from shoulder to hem.

I decided to accept the return - I didn’t want bad feedback & figuring the buyer would pay shipping but was surprised when eBay directed me to purchase a return shipping label- which I purchased…

By refunding the buyers original shipping and eBay requiring me to purchase the return shipping I’m then loosing $12 out of pocket for this return.

any advice what I did wrong so I don’t loose money again? Thank you!   

.

[12345jamesstamps]

It's what the buyer did correctly.

Buyer probably did an 'item not as described'.

Doesn't matter description of what the item saids.

Some people think they can put a size foot 10 in a size 6 shoe as an example.

It's not a remorse return...where buyer pays for return shipping.

[buyselljack2016 · Accepted solution]

@greenisland808 

if return was "not as described" reason (even if untrue) then the seller pays shipping both ways.

[stainlessenginecovers]

Why does just about EVERYONE that posts here, misspell 'lose'?

Loose = opposite of tight; change in your pocket

Lose = money; a game etc. 

[ferncliff-39]

@greenisland808 

I had a buyer pull that on me recently - claimed measurements didn't match the description, but I had photos same as you did. I could tell from their wording that they had done this before and knew how to get around a remorse return. They didn't respond when I called them out on it.

I reported the buyer for misusing the return process, explained the measurements in the photos, eBay gave me a $6 return shipping credit & removed whatever ding was there.  Try that.