Returns

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Please help Item shipped to customer is late due to USPS, customer requested refund

Label created Sat. March 8. Receipt at drop off USPS Mon March 10. Customer has requested refund. They tracked with USPS and claim USPS said it was lost. Note tracking was showing both progress and saying arriving late. Once customer inquired with US...

I Through damaged product out

Hey...My seller didn't do returns so I threw the item out. I did contact ebay and they will give me a refund but since I threw the item out...does that mean I definitely can't get a refund. It was a makeup item.

Resolved! Item Sold, shipped, buyer did not like, refunded, ebay helped but I got no return satisfaction.

I sold a new item prepackaged, buyer did not like "feel" of item, against my better judgement I allowed a return. I never received the item back from buyer, Ebay helped but all I got from Ebay was "Item completed", what does THAT mean. Because of thi...

buyer not responding to emails picked local pickup she is in Calif I am in TX is this fraudulent?

I am concerned about this transaction being fraudulent activity need advise.The buyer picked local pickup I am in TX her zip code in eBay indicates she is in California. Local pick up seems odd. I have emailed her 3 times on different days with no re...

Seller claiming I returned a different product than was shipped to me

I bought a product from a seller than turned out to be defective, and I requested a return which was granted. The seller then claimed that I sent back a part with a different serial number than was shipped to me. I don't have a picture of the serial ...

Resolution case

I opened a case for fraudulent item had case number but not heard anything else about it since Dec 2024.But can't find any way of finding out the outcome of the case , can anyone help.

Buyer Return SCAM or No SCAM?

Buyer Return SCAM or No SCAM?First time I’ve seen this type of fraudulent return and not sure if this is a new variant by a fraudulent seller. Sharing with the community my experience. Buyer (New with no feedback) purchased a mantle clock from me ($1...

eBay gives the buyers 3 weeks period to return an item that costs $300 a day to rent.

I’ve been selling on eBay for 24 years, and I’m growing increasingly frustrated with eBay’s overly generous return policies favoring buyers. Recently, I sold a $2K camera lens to a buyer who clearly didn’t understand what he was purchasing. Before he...

Resolved! can`t add tracking number on return page

Recently I made an order and received a fake product from the seller. Last week I returned it using the shipping label provided by eBay. Now the item has successfully returned, but the status of return still not updated. I tried manual enter the trac...

SCAM?? Sold a vintage cup to BIDBUY USA and got an return request

I sold a vintage cup to BIDBUY USA (looks like a Korean forwarding company in CA) last month, and got an return request 2 weeks after receiving, the reason for return is item not as described.I replied to the buyer as soon as I see the request, showe...

Rash of fraudulent returns - Empty parcel returned

In the last week I have had five returns where the only thing returned was a poly envelope with paper in it. I have filed cases on all these returns but when a case was settled in my favor, the notification stated there is a limited number of these c...

Increase the return time of an item

The return deadline is April 3rd. If I send it, it won't arrive in time. What can I do?

Bought Louis Vuitton handbags but it seems to be scam

Can’t get hold of the seller to cancel my order but unsuccessful

How do I find the seller of an item that broke

How do I contact a seller whose item broke?

Free Return Shipping?

Hello, I have had a buyer start a return before the item has got to the buyer's location. The item was sold with top seller status meaning it had one-day shipping and free returns. Since the return reason is “just didn't like it.” And they purchased ...