eBay

cakw48 · ‎03-10-2023

I purchased bedding that was listed as silk, but when it arrived was clearly polyester. I requested a return but mailed it late due to medical emergency. ebay had accepted an appeal but closed the case 2/22/23 in favor of the seller. Then, yesterday the item I had returned came back in the mail--having gone to China and been sent back. I have photos of the item and it's postmarks. Now I can't find a way to appeal the closure since the item is no longer listed in my purchases. So I'm stuck with it--having also paid the $45 postage that the seller had agreed to refund! I accept that I've lost the money, but I want the seller to be required to accurately label the item as polyester NOT silk. Can anyone help? Thanks

kensgiftshop · ‎03-10-2023

Sorry, there's nothing else you can do through Ebay.

Once the case is closed, it can't be reopened.

If you paid through Pay Pal, they give you 180 day to open a case, but you have to pay return shipping.

No Pay Pal, contact your credit card.

Have A Great Day.

wastingtime101 · ‎03-10-2023

@cakw48 wrote:
So I'm stuck with it--having also paid the $45 postage that the seller had agreed to refund!

Never fall for that. The seller is required to either provide a prepaid label or give you the funds before you ship. You've learned the hard way many pitfalls when you purchase from China from the quality of product to the deceptive descriptions to the tactics those sellers use to get around returns. Not all sellers based in China are bad, but what you encountered is entirely too common.

If you contacted CS to escalate when the seller didn't provide shipping upfront, they would have closed the return in your favor without requiring a return due to the seller refusing to follow policy.

@cakw48 wrote:
ebay had accepted an appeal but closed the case 2/22/23 in favor of the seller. Then, yesterday the item I had returned came back in the mail--having gone to China and been sent back.

Appeal shouldn't have been filed until the package was delivered.