I recently became a - top rated plus seller. I have always shipped next day and had 30 day returns. I have gotten few returns over the years. If a buyer wants to return it does not really matter what the seller has to say.
So now I have some questions:
Buyer purchased two items several days apart; they were shipped separately next days. NO communications from buyer. Now on the 29th day of receipt of first item. Buyer “want to return found cheaper” - both items; Ebay automatically sends two return labels (okay with me). Am I required to refund buyer’s original paid shipping on these two sales?
I suspect buyer is sending both back in one box as only one label has been used. If both come back okay how should I close out the non returned item because label was not used?.
I suspect buyer who has been on Ebay since 2009 was looking for a discount. I am okay getting these back as prices for them have actually gone up and I will not have any loss. I also understand buyer should not be allowed to leave feedback (assuming paid shipping is not refunded and buyer is not happy)?
I rarely use the blocked Buyer list but I think I will.
I have search a bit for answers to these questions with no direct answers on the Ebay help pages. Thank you.
