Refunded a buyer after a cancel request but I'm getting charged more than I was initially paid

[paar6099]

A custom bought something from me that was price at 79.00, the overall cost including taxes($7.41) and shipping($10.11 and paid by buyer) was $96.52.  I got paid out to my bank before I shipped anything which was $65.51. The customer soon after request their order cancel because they order it by mistake. I go through the entire refund process but I then later notice eBay withdrew $76.36 for the refund from my bank account. As you can see, I'm actually being charged more than I was initially paid from the sale, $10.85 more dollars to be exactly.

I don't the all ins and outs on selling eBay, but this just doesn't seem right. I don't understanding why I'm losing more money out of pocket for giving a refund for a order that wasn't even shipped. Is there anyway to resolve this and actually only refund what was given to me for payout?

[stainlessenginecovers]

Do you use Promotions or below standard? 

$96.52 Item Sold (with item + shipping + tax) should have netted you $84 (+/-). 

Getting paid out $65 is not right; so again I ask, are you doing Promotions or below standard?

There also could be other fees coming out from that payout (listing, 2nd line etc.) 

[soh.maryl]

To the best of my knowledge, eBay will make the buyer whole.  That means refunding the buyer all the money they paid to the seller.  In the case of a remorse return -- buyer made a mistake -- the shipping refund can be withheld.  But, given your situation, maybe I've been wrong all these years. If you were the buyer, wouldn't you expect to be refunded all you paid?