02-01-2023
11:06 AM
- last edited on
02-01-2023
12:28 PM
by
kh-cathy
Please clarify "$0.30 credit for returns that you voluntarily refunded.... when you issue a full refund of the order through the Send refund flow"
Does this include (buyer paid) shipping to the customer?
If a customer buys and item with full measurements then returns for "doesn't fit" (for instance), we allow buyer paid returns and deduct shipping to the customer. This was their error.
In a scenario such as above, is it correct to presume that we will only get the $0.30 credit if we also refund shipping to the customer?