cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Purchase

I purchased a helmet for my grandson for Christmas and I'm trying to return it but don't know to who.

Message 1 of 4
latest reply
3 REPLIES 3

Re: Purchase

eBay's buyer protection policy covers you for only 30 days after you receive the package.  Here's a link to eBay's buyer protection  policy, which they call the "Money Back Guarantee":

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

 

Some sellers allow returns for a longer period.  You need to check the listing. If the seller accepts returns for more than 30 days, then you need to start the return process for that specific listing and send the item back to the seller that you bought it from.

Message 2 of 4
latest reply

Re: Purchase

a.) you need to return it to the seller, once you open a return request (you will find in your 'my ebay' under purcahses)

b.) been longer than 30 days so more than likely you cannot return it. 

Message 3 of 4
latest reply

Re: Purchase


@dicol-9604 wrote:

I purchased a helmet for my grandson for Christmas and I'm trying to return it but don't know to who.


@dicol-9604 

 

Find the Order in your Purchase History and tick on the 'More Actions' drop-down menu to the right. If you see 'Return this item', tick it and the process is automated. (Trust me, eBay knows "to who".) Follow the prompts as far as you can go.

 

If it's too late to start a Return with eBay, you could try PayPal (if you used them) or your credit card. Good luck.

Message 4 of 4
latest reply
About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: