Please - I am in need of help with this situation

[mouseyonair]

I have sold an iPhone on eBay.  I listed it as used which included flaws.  I took many photos of the item and listed them all.  This one gentleman kept emailing me and emailing me how he wanted the phone.  I agreed on a price with him and sent him the phone on June 1.  Today, he is emailing me that the screen has scratches on it.  I told him it was a used phone with flaws - but the scratches were miniscule. He sent me photos - and I honestly still couldn't see what he is talking about.  He said he wants $75 refund and all of this will go away.  My concern is that if I send him $75, can he still then cancel the order or demand a refund? And how can they when I sent the phone exactly as described?  i got burned on another iPhone I sold and lost all my money because they sent it back damaged.  I am so torn as to what I should do...any advice is appreciated.  This will be my last sale on eBay for sure!!!

[stainlessenginecovers]

Nothing you can do and if I were you, I would NOT give ANY money; tell the customer to 'open a return and return it' for a refund. If you are a top rated seller, you can deduct up to 50% of the refund if the item is 'less than' condition than what you sent (including if you receive ' a rock/brick' and buyer is a thief as 'all of that' is He Said/She Said and buyers always win. 

Basically, cell phones over $50 shouldn't be sold except for 'in person'..so in the future, do 'local pick up' only for listings on ebay. 

[kensgiftshop]

Tell buyer to return for a full refund, then leave it up to them.