PARTIAL REFUND

[usafinialandleg]

Person made a request to EBAY Help for refund for full amount.  She purchased 2 sets of 2.   In the refund request she state she wants to keep one of the sets and only wants refund for 1 set of 2.   The actions do not give me a choice of a partial refund.   How do I change if to a partial refund?

Thanks

Adam

[jonathanbrightlight]

What type of request did they open?  If it is a return request, they should have been able to specify how many items they are returning if it was set up as a multi-quantity listing, though if it was just a single listing for both sets, that wouldn't be offered.

[simba6]

eBay is not really set up for that.  If they file a case and choose missing items you can. All other cases it's all or nothing.  Do you  have the option of giving a part refund?   Many cases allow that.