PARTIAL REFUND

[usafinialandleg]

Person made a request to EBAY Help for refund for full amount.  She purchased 2 sets of 2.   In the refund request she state she wants to keep one of the sets and only wants refund for 1 set of 2.   The actions do not give me a choice of a partial refund.   How do I change if to a partial refund?

Thanks

Adam

[jonathanbrightlight]

What type of request did they open?  If it is a return request, they should have been able to specify how many items they are returning if it was set up as a multi-quantity listing, though if it was just a single listing for both sets, that wouldn't be offered.

[simba6]

eBay is not really set up for that.  If they file a case and choose missing items you can. All other cases it's all or nothing.  Do you  have the option of giving a part refund?   Many cases allow that.  

[usafinialandleg]

No that's the problem.  Thanks

[usafinialandleg]

It was a multi-quantity listing.   Her request stated she got the wrong item and stated she 2 sets and only wanted 1 set.  However, the request is for the full amount.  I messaged to verify she wants to keep 1 set and is aware she will be refunded for the one set only.   I just can't find away.   Thanks

[yo0339]

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@simba6 wrote:

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@usafinialandleg wrote:

In the refund request she state she

-- wants to keep one of the sets and only

-- wants [a return and] refund for 1 set of 2. 

The actions do not give me a choice of a partial refund.   

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Do you  have the option of giving a part refund? Many cases allow that.  

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Wondering why having the option to offer a partial refund

is not the solution here?

[hafizmabdullah328]

Partial refund is a good solution when the buyer receives the item but has a minor issue. It helps avoid returns, saves time and cost, and keeps seller performance metrics safe when handled with proper communication.