Opened Case asking Refund

[digitalillusion]

A customer opened a case for order that was returned back to sender due to insufficient as addressed asking for refund

If I refund via Case, will this impact the account?

[12345jamesstamps]

Are you sure it wasn't a package refused by the buyer? Need to wait to see what is written on package on return back to you.

If eBay case is asking for refund before seeing the returned package I suggest doing the refund.

With those other feedbacks though, I don't think one more case would make much of a difference unless eBay stated your account of selling is at risk.

[digitalillusion]

Thank you!

[monster-deals]

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@digitalillusion wrote:

A customer opened a case for order that was returned back to sender due to insufficient as addressed asking for refund

If I refund via Case, 

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Upload the tracking into the case and there will be no need to refund.

[digitalillusion]

Thank you I will do that next time. 

Also, Would you know if I can charge them with Restocking Fee for ordered with Insufficient as Addressed or Return to Sender?

[monster-deals]

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@digitalillusion wrote:

Thank you I will do that next time. 

Also, Would you know if I can charge them with Restocking Fee for ordered with Insufficient as Addressed or Return to Sender?

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"restocking fee" no

If you are Top Rated you are allowed to make deductions to the refund including any cost of return shipping. 

I wouldn't do anything unless the buyer messages you since they have opted themselves out of the MBG.

...and even then I would only offer to re-ship it at their expense.