Returns

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Does the seller provide the return label for a full refund?

I purchased an item from a seller and was sent the wrong size, I would like to return it.

Resolved! Why did eBay automatically accept a return for me?

I recently sold some camera gear and while I've sold many items on eBay before I've never had to deal with a return. My listing was set to 'returns accepted - 14days, buyer pays shipping'. However I was never notified of a return request only that th...

Two returns in one day when I usually get 1 per year. Question.

Two returns in one day and both beyond the 30-day return policy. I accepted the one which was over 60 days because of a medical hardship the buyer stated had come up with his wife that I felt was real. The second I am up in the air with. NO eBay retu...

Past the point of no return

Bought an REI tent from a seller with a "no return" policy. Seller described the tent as in great condition with no tears. Tent arrived the first week of April 2023. I did a quick review, but didn't unpack the tent fully. The first week of June I fin...

SNAD abuse

And the party continues!So, in my case, i have a buyer that filled a SNAD and didnt upload details of the real problem regarding recieved item or even photos.Nothing!I also contacted ebay agent via chat. Total waste of time since these are not neutra...

An observation/question for other sellers please....

Has anyone else noticed that buyers have caught on to the fact that if they simply LIE about why they're returning an item they can still get free return shipping? Example: On "buyers remorse" I don't have to pay for return shipping, or I have the op...

Returns does not fit

HiI have had a custmer return an item as does not fit, which is impossible as it's a vinyl record. Does the does not fit apply to as he put it 'DOES NOT FIT MY PURPOSE'? The item was described correctly and he has no problem with that so where do i s...

Return Approved without Me Approving It.

A woman bought an item from me and wanted to return it. Reason, IT DOES NOT FIT. Ebay sent the standard form that read, YOU DO NOT HAVE TO ACCEPT THIS RETURN. This was NOT a NOT AS DESCRIBED Return. The return form at the bottom had a selection SEND ...

Resolved! Received an item I didn't order

I received a package in the mail the other day that I did not order. I didn't even have an account until I created one so that I could hopefully get an answer on what to do! I'm sure someone is looking for their purchase but I don't have any idea how...

Item not recieve complaint

I just recently sold a dji accessory bundle bag. Buyer just filed an item not recieve complaint and stated the box was empty. The item was delivered yesterday. How does Ebay handle claims of this sort ? I know the usps weighs each item that is checke...

I do not have a way to take a picture and sent of the returning a product- the package not the same

The product received is not the same as in the picture when purchased. I am unable to transmit the picture of content I am 75 years old. Wish to send the product after authorization. Can I still get authorization to send the different products not me...

Customer Service? Hardly.

An ebay seller sent me the wrong parts for my car, then informed me that I would have to pay for return shipping. I complained to the seller, and he sent me a return label -- after packing up the parts and driving to the post office, I was informed t...

Charged, but Refund has Not Been Issued to Buyer

Hey everyone. So I am an Ebay seller who recently had to issue a pretty large refund for a buyer who didn't want the product I sold them. Everything has been going smoothly; the buyer returned the item perfectly, and I pretty much went about giving b...

return item for refund

ebay cannot find my purchase of order number 24-10259-05438 so I cannot start the return and refund process

return request

A customer is stating the shoes I sold her aren't new but they are molded to someone else's foot. I bought them new but I am willing to let her return them despite the listing saying no returns. I can't figure out how to start a return on the seller ...