Open case and communication. Buyer opened case and i respond same day with a message and haven't hea

[gram5mom2]

Buyer opened case and i respond same day with a message and haven't heard from them yet. Case is to be resolved by the 12th. What could or should happen next?

[kensgiftshop]

Buyer doesn't have to respond.

You have 3 days to accept the return and provide return shipping.

If you don't, Ebay could refund the buyer from your account and let them keep the item and their fee's.