Need to Escalate - Not getting answers

[dancer176cat]

I returned an item I bought. Seller was very nice,  accepted my return, and processed the refund, except that the refund I got was partial.  This happened in June and every time I call eBay customer service to ask why the partial, why not 100% refund, I get that the eBay refund team made a mistake.  They keep telling me they need to escalate it and do a manual refund of the balance.  But they never do.  Every Monday I call and I get no where.  I've even asked to speak to a manager, they give me the manager.   Manager tells me they are escalating it.  They eve tell me they will email with me with progress.   They never do.  All I get are lies. 

I'm at the end of my rope and I need the money.  How can I get to Corporate CEO's office?  Any suggestions?  

[soh.maryl]

There has to be more to this story.  When you opened a case, what reason did you use?

If it was something like "doesn't fit" or "didn't like it", then the seller was allowed to withhold shipping.  

[bonjourami]

Yes you will never get a straight answer from those outsourced drones, they are scripted. You can try Ebay for Business on Facebook, use the message link. They are California based helpful Americans. Just be aware if your seller has free returns, he can reduce your refund if the item was not returned in its orginal condition, You can also try Paypal for the rest of your refund, if thats how you paid. Or your cc.

[ebooksdiva]

At the time you received the partial refund you had the option of accepting or declining the partial refund. Within the return request there was also the option to ask eBay to step in. Given the length of time that has past, I’m afraid you are no longer able to escalate, you had 30 calendar days for escalation. Sorry. 

[williestavig]

sorry for your issue. i'm kinda having the same issue.  where did you find their phone number and what is it?  thanks

[dancer176cat]

I did escalate within 30 days.  And I've been following up ever since. 

[dancer176cat]

I simply asked to return it because it wasn't what I expected it. The Seller was fine with that - no questions asked. Free returns, and Seller did not have shipping withheld.  eBay did admit it was a mistake they made.  And the amount they held was a relatively small amount, $96.52. 

[dancer176cat]

I would be happy to help you.  eBay makes it tricky to find the phone number.  It would be easier to verbally walk you through the steps.  If you call me, I can walk you through while you are on your computer.  I live in Utah.  I sent you a private message with my phone number.  Look at the top right of this page to the envelope icon and you'll see the message I sent to you.  Call anytime.  🙂

[monster-deals]

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@dancer176cat wrote:

How can I get to Corporate CEO's office?  Any suggestions?  

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What is it you think the CEO is going to tell you?

Your timeframe to appeal has long since passed so you won't be getting any further refund from ebay.

[dancer176cat]

Thank  you!  I just joined the FB group and sent them a message.  

[bonjourami]

Just want to say..never give your phone # out to a stranger you meet on the boards..

[dancer176cat]

I did appeal within the acceptable time frame.  

Calling the CEO always works with every company, especially publicly held ones.  When you call the CEO, you talk to one of their executive assistants (XOs).  These XOs are not lowly paid secretaries.  At that level the XOs make well over $100,000 per year.  They take every customer call seriously.  They speak for and represent the CEO.   They listen to your story/complain and they establish a form of action to resolve it.   

How do I know this? 

Because I have had the experience of calling the CEOs of multi-billion dollar companies where I've been a customer, and I have got the result I wanted.   

[dancer176cat]

Thank you.  But why not?  What could a phone number do?  If the person is nutty, I can always block his call, right?  Just interested in understanding.   🙂

[bonjourami]

You've never heard of reverse information,searching a phone number and getting the address? Oh well, I meant well, never mind.

You may find a person's address by using a phone number, thanks to a service called a “reverse phone lookup.” Use a reverse phone lookups service like xxx, xxx, or xxx to find the right person. Contact the person's network to see if they can provide any information about their whereabouts.

[dancer176cat]

Thank you! No I have never heard of that before.  You've helped me once again!