Item not as described cases disguised as returns.

[johnson_junk_company]

Why are sellers not pitching more of a fit over eBay allowing so much abuse of the money back guarantee policy?! Buyers are opening returns and immediately escalating those returns to INAD cases, getting their money back and keeping the item. All the while sellers are thinking the buyer is returning the item because it doesn't fit, having holds placed on the funds for 30 days and ultimately having less exposures in the search algorithms as well as paying higher fees?!?! We absolutely must band together and take on eBay over this. If we're doing everything we can to offer good  customer service, which most sellers are, and eBay is undermining that.....what's the point of selling here?! 
Don't start with "that's the cost of doing business" because it most certainly isn't  the cost of doing business! Taking back returns are part of doing business. Allowing eBay to threaten your future sales through punishments of having INAD's that we have no control over is absolutely not the part of what any of us signed up for! Sellers should absolutely control the return process for 30 days. After that, eBay's automation can step in. The reality is we need to demand that eBay change the MBG to include a clause that allows sellers to forfeit refunds if items aren't returned or returned in states that don't match the original listings. eBay can even open a return center and have independent operatives compare the returned items to the listings. If what is sent back doesn't match, no refund. Don't want to ship it back? No refund. Claiming its damaged? Ship it back and we'll look at and refund accordingly. This is good customer service. Remember the customer isn't always right! Actually they are rarely right! Customers are right within reason. This Wild West, worse than Walmart, returns/INAD situation must stop. 

[soh.maryl]

Wouldn't an INR case be the wrong kind of case for a buyer to open if he is claiming an item you sent is not as described?

And, if the buyer does open an NAD (not as described) case, you can be fairly certain that you, the seller, will be required to send a prepaid return label if you want it back, and to refund in full upon receipt of the return.  Fairly sure that's pretty clearly spelled out somewhere in the seller information so that sellers are aware of the risk before going in.  BTW, the buyer is not ever required to prove his claim that the item is NAD.  

[johnson_junk_company]

How can I be "proactive" when I don't get a chance to. Either the people commenting here are eBay employees or you're incredibly unfamiliar with how eBay works. 

[johnson_junk_company]

Yep!!! It's very poorly run. 

[yuzuha]

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@johnson_junk_company wrote:

How can I be "proactive" when I don't get a chance to. Either the people commenting here are eBay employees or you're incredibly unfamiliar with how eBay works. 

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How did you not get a chance to? I just had an INAD return the other day (legit reason-- a brand-new item that had a manufacturing defect) and I didn't have to refund the buyer until the tracking showed that the return had reached me.

[soh.maryl]

None of us are eBay employees.  When an actual employee DOES post, he/she is identified as such.

And most of us are fairly experienced and know how eBay works.