Issue resolved.

[sy65890]

Issue resolved.  I was able to get in touch with someone at EBay.  They said it was a glitch, and that they would refund the money.  Thanks to everyone for your help!  😁

[pikabo-icu]

@sy65890 

There are a couple of reasons your refund could be less. 

You returned for fit so seller is allowed to deduct shipping charges for the return unless they had free returns.

Do you know if they had free returns? 

[house*of*paws]

Hi @sy65890 

Do you know how the return shipping was paid for?  An item 'not fitting' is considered a 'buyer's remorse' issue ... and the buyer usually is required to pay the return shipping UNLESS the seller offered 'free returns' in the listing.

There would be no reason for eBay to keep any money.  eBay just doesn't do that.

[kitschy*loot]

Was shipping deducted from the return?

[albertabrightalberta]

@sy65890 

Was the item a filter? You bought from 2 filter sellers, both of whom have free shipping and free returns so if one of those was the returned item, your refund should have been for the full amount. 

[sy65890]

They did have free returns and the lady told me she gave me a full refund.  Someone sent me a way to call them back, so I'm trying that.  🙂

Thanks!!

[kensgiftshop]

If you had to pay return shipping and used a label provided by Ebay, the shipping charge would be deducted from your refund.

[sy65890]

I believe it is all resolved now.  Thanks so much!

[pikabo-icu]

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@sy65890 wrote:

I believe it is all resolved now.  Thanks so much!

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Glad you got it sorted. 

[house*of*paws]

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@sy65890 wrote:

I believe it is all resolved now.  Thanks so much!

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@sy65890 

Would you please tell us how it got resolved?  It would help us help others if we understood what happened.  🙂

[kh-stanley1]

Hi everyone,

This thread has been closed at the request of the OP.

Thank you for understanding.