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Multiple Listings Sale, Multiple Return Requests

 My question is:  when it's time to issue each refund in this multi-item order, will  Ebay separate out the price of the  individual item or make me refund  all items in the  order? 

Buyer purchased multiple listings in one order.  I comped shipping.  Package was delivered 3/28/25.   On 4/28/25, which is 32 calendar days, buyer requested an INAD return on one item.  Hours later, buyer requested an INAD on a second item.  I will accept the returns despite several reasons not to.   (On this selling account I do not accept returns and that has served me well since 1999.)     I seem to remember years ago another seller with a similar situation who was given no choice but to refund the buyer for all the items even though only 1 was returned. 

Message 1 of 4
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Multiple Listings Sale, Multiple Return Requests

If it's past 30 days you don't have to accept.

This is a posting/buying ID.
 I have over 500,000 transactions on my selling ID 
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Multiple Listings Sale, Multiple Return Requests

If each item was sold separately, each return is separate.

 

Doesn't matter if you combined shipping or not. 

klhmdg  •  Volunteer Community Mentor
Message 3 of 4
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Multiple Listings Sale, Multiple Return Requests

Hi @linksstyle 

 

If the buyer purchased a number of different items … with separate Item Numbers … then you only refund the purchase price of the individual items being returned.

 

You would add a proportional amount of the shipping cost to the refund.  [eBay will supply the proportional amount of the tax.]

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