I bought a Scooter in may and i still havent get it now,seller is No longer a registered user

[youn_163]

I bought a Scooter in may and i still havent get it. I try to return the item once but the seller tells me to cancel the return and ship the item, but the tracking number doesnt work, and now i try to connect the seller and the ebay said the seller account is No longer a registered user, am i been scam and what should i do to get my money back?

[bonjourami]

How can you return an item you never got? File an item not received case,and let them know the seller has been suspended. Just go to your purchases and use the drop down menu..

[bonjourami]

Sorry looks like you already filed a return case for the scooter you never got? If thats true, you cannot file another case on Ebay. You can file an item not received case at Paypal, you have six months there.

[varebelrose]

If you used a credit card, that is most likely your only option to be refunded now. Contact the card issuer and follow through with them.

[varebelrose]

You might (MIGHT) be able to close out the return case, and still file an "Item Not Recieved" case through eBay. Can't hurt to try.

1) Thoroughly read the eBay MBG (money back guarantee) policy.
https://pages.ebay.com/ebay-money-back-guarantee/

2) Once the estimated delivery date shown to you has passed, File an INR (Item Not Received) case. You can only file ONE case on eBay, and it must be done within 30 days of this date.

3) Seller will have to refund unless they can provide a valid tracking number that shows delivery. It will take X amount of time.

4) Pay close attention to timelines and steps during the case, and ask eBay to step in at the appropriate time if seller has not refunded yet.