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I am dealing with a fraudulent return. I was told "accepting" the return is best.

This story is so long that I will try to simplify it. I am a victim of a reshipping scam. The buyer is based in Russia and used a reshipping center as the listed address. The reshipping center shipped my $500 item to the buyer using USPS international Express. After receiving the item, he claimed it was empty. I've filed a police report which is the reason why I know all of this. I have so much evidence, including the weight proving it was not empty, and the police report, that the buyer would be in jail by now were he in USA. I have the buyers real name and address in Moscow thanks to the police report. Though I want this buyer to face justice, I am not sure if that's possible since they are overseas. I need to protect myself first too by ensuring I do not lose in this scam. The eBay rep said escalating this will leave it up to the system and it may decide against me, while accepting the return will leave me with more options and the buyer would have to return it and I could file a fraudulent return if received. I am so confused and tired from all this. This is not my first time with fraudulent returns but my first on eBay's website actually, as I am a managed payments seller. Sellers would often go to PayPal first in my experience. Which choice is best - accepting or escalating? 

Message 1 of 17
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I am dealing with a fraudulent return. I was told "accepting" the return is best.

Buyer used a Reshipper in the US, not the GSP program.

"Those who enter the arena unarmed or unprepared are quickly dispatched."
Message 16 of 17
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I am dealing with a fraudulent return. I was told "accepting" the return is best.

Does the buyer say in a message that the item was reshipped to Russia? If so, that is proof that someone else handled the item and the buyer shouldn't qualify for a nad claim through the MBG. 

 

The item was sent to another address after original delivery   

Not covered:

  • The buyer used third-party freight forwarding or mail redirection

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

 

Unfortunately, unless there is concrete proof that the item was reshipped, it's unlikely that customer service will  close the case in your favor.

Message 17 of 17
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