How to get help on failed return shipment to buyer with address error on ebay's shipping label

[crecabs5015]

After a disputed transaction Ebay intervened and was going to issue me a credit upon return of the item to the seller. I used the shipping label provided by ebay but the address is to an apartment complex and the postal service returned the item to me as undeliverable since Iit doesn't have an apartment number listed. Ebay shows this as a closed case but I don't have a refund and the seller doesn't have his item back. Any ideas on how to contact ebay to get the item shipped to the seller so I can get my refund from Ebay. The seller hasn't been cooperative so I know if I send the item directly to him I still would not get my refund and will have to pay shipping. Thanks

[bebe-1153 · Accepted solution]

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@crecabs5015 wrote:

1. disputed transaction Ebay intervened

I used the shipping label provided by ebay

2. postal service returned the item to me as undeliverable

I don't have a refund and the seller doesn't have his item back.

3. Any ideas on how to contact ebay to get the item shipped to the seller so I can get my refund 

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Simply leave a private message here for eBay on Facebook and ask eBay to review the tracking, to get your refund.

After that @crecabs5015 the seller can send a prepaid return label, if they want the item back: It's not on you to pay return shipping.

[crecabs5015]

Thanks but I may have jumped the gun, I don't have a facebook account. Any other ideas to contact them?

[mtgraves7984]

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@crecabs5015 wrote:

Thanks but I may have jumped the gun, I don't have a facebook account. Any other ideas to contact them?

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@crecabs5015 

It's a Brave New World. Open a facebook account just for this occasion... even a throwaway. It really works... trust me.

[crecabs5015]

Thanks for the information. Ebay has issued my refund and the Brave New World is at peace again. It's nice when people share constructive ideas. I'll pay it forward today, thanks!!

[manhattan_miss]

I was in a similar situation, needing a return label. Unfortunately, contacting eBay through their social media forum on FaceBook lead to 2 HOURS of online chatting with a person who was COMPLETELY INEFFECTUAL IN ALL MANNERS OF SOLVING THE ISSUE. (She was also not "Shannon" from Ireland, as she claimed, but someone who spoke an odd, grammatically interesting, half-English, half-prewritten-advertising-hype in slow-to-respond, broken, ofttimes meaningless sentences, with zero command of prepositional phrases. It's now 3 am and I still have no label (something "Shannon" could have told me she was incapable of giving me in the first 5 minutes). I don't know how you guys did it; I was nowhere near as lucky.  I'm done. Ebay has nowhere near enough customer service reps on their site.  (And they're about to have one less patron.)  Think about it. Any company the size and wealth of eBay should be perfectly capable of providing an adequate, live, customer service forum on their own, home site and not have to resort to using an intermediary, such as FB, of all places, to attempt (and fail, in my case) to host it for them, because they don't feel like spending a part of their gross to do the wet work themselves. For shame.