How do I get eBay help?

[bethtrier1]

I can't get a return label from a seller. 

How can I get eBay to help me??? Seller is a fraud. 

[soh.maryl]

If a buyer receives an item that's not as described, the buyer is well protected by eBay's Money Back Guarantee.

If the item you received from this seller is NAD, did you open an NAD case within 30 days of receiving the item?

If you did open the case, how many days have passed since then? If it's at least 3 days, and there has been no response from the seller, then on day #4, you need to return to that case and ask eBay to step in.   

[kensgiftshop]

@bethtrier1 

The seller is from Israel, they can't provide a shipping label, they have to send you the money to cover the return shipping.

[soh.maryl]

When I recently posted a reply similar to yours to a similar question, another responder informed me that that isn't the case.

I know you are an experienced eBayer, so who's correct? 

[powell-collectibles]

Absolutely not true. International sellers absolutely can buy a label from usps.com. 

[powell-collectibles]

It is so easy to go to usps.com and see for yourself.

[powell-collectibles]

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@soh.maryl wrote:

When I recently posted a reply similar to yours to a similar question, another responder informed me that that isn't the case.

I know you are an experienced eBayer, so who's correct? 

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Absolutely, the line that international seller cannot buy a label online has been ported on these boards to get it again. People on these boards are wrong, sorry. And those that just repeat these without any selling experience whatsoever just highlights the difference between second hand information and understanding. I encourage anyone to go to the usps.com site – check out the story that international sellers can’t even register for accounts. It’s just not true – a bit of an old wives tale from the selling boards, passed down from seller to seller.

[kensgiftshop]

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@soh.maryl wrote:

When I recently posted a reply similar to yours to a similar question, another responder informed me that that isn't the case.

I know you are an experienced eBayer, so who's correct? 

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Don't know, I know they can't provide one through Ebay.

[kensgiftshop]

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@powell-collectibles wrote:

Absolutely not true. International sellers absolutely can buy a label from usps.com. 

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Maybe, but how many will do it?

[kensgiftshop]

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@powell-collectibles wrote:

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@soh.maryl wrote:

When I recently posted a reply similar to yours to a similar question, another responder informed me that that isn't the case.

I know you are an experienced eBayer, so who's correct? 

---

Absolutely, the line that international seller cannot buy a label online has been ported on these boards to get it again. People on these boards are wrong, sorry. And those that just repeat these without any selling experience whatsoever just highlights the difference between second hand information and understanding. I encourage anyone to go to the usps.com site – check out the story that international sellers can’t even register for accounts. It’s just not true – a bit of an old wives tale from the selling boards, passed down from seller to seller.

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International sellers can not provide one through Ebay, which most buyers are used to.

They can buy a shipping label from somewhere else, but getting them to do it is the problem.

Those International dropshippers are not making that much profit and they don't want to spend anymore then they just have to.

Best to wait 4 days and ask Ebay to step in.

[powell-collectibles]

Those sellers can provide one through eBay.  They might not be able to buy one through eBay, but international a

sellers have the ability to send a label through eBay, just like US sellers do.  We all have that option.

[mudshark61369]

@powell-collectibles ,

You replied to Kens... writing;

"... I encourage anyone to go to the usps.com site – check out the story that international sellers can’t even register for accounts. It’s just not true – a bit of an old wives tale from the selling boards, passed down from seller to seller".  

That statement is not exactly true Try doing a google search for:

"Can foreign sellers purchase return shipping labels from USPS" 

The expanded AI article explains some of the problems with international returns, and offers a solution which is the buyer getting a shipping quote from a shipper, and sending the buyer the funds to purchase the label. Otherwise the seller would have to start an account to purchase international shipping labels from a 3rd party online site, which can be then sent through ebay to a buyer. 

If ebay provides the return shipping label when a seller says they cannot, I believe the shipping is purchased from UPS. 

The issue Chinese sellers face is, their outbound shipping is subsidized by their Govt. Since most items are sent from chicom govt. owned warehouses, who arrange the outbound shipping,  and only ship through international shipping partners of the USPS because of the special low rate they receive from USPS due to the Universal Postal Union a U.N. agency, which rates China's economy as being on the same developmental  level as Botwana's.   Their Govt. will not subsidize the return cost, it is the seller who eats the full return cost including the China Post last mile delivery and the seller may not know the exact location the item needs to be returned to.  

[powell-collectibles]

100% agreed – it is harder for a seller in China to get a return label then it is for them to have the buyer do it. But, it can be done – and it isn’t that complicated. If there is a seller in another country that wants to have regular sales on eBay And needs to arrange for returns, I don’t consider this to be an onerous task.  I consider it a cost of doing business. There are all sorts of options available to the seller – USPS, FedEx, UPS, DHL. Otherwise, we are expecting buyers to understand what to put in for a shipment that will get to the right cost – Hope that they are right, and that the refund from the seller will cover it, then fill out any and all shipping documents correctly?

absolutely, I understand why a seller in China or another country would want to put all of the work on the buyer. And it would seem to me that the risk goes on the buyer as well. At least with returns to US sites, buyer is covered if something happens with the delivery – if that label was provided by the seller. If it is a buyer provided label, those protections do not exist, right?

if folks want to say that it is inconvenient for a seller to issue and international return label, I agree. To say that they cannot is just wrong. If I’m a buyer, I want the seller to do the work if he has sent the wrong thing or it was damaged in transit. i’m done at – I’ve put that work on a seller located in China. His inconvenience is not my concern. I’m also done at the other way – I’ve had a seller sent to me money to pay for a return shipment to Canada. Both are fine, depending on what the buyer wants to do.

[soh.maryl]

Recent information per powells_collectibles:  USPS can't provide a label, but evidently eBay can.

[albertabrightalberta]

The seller is located in Israel but is dropshipping from NJ. 

And with 90% feedback, I don't foresee a long ebay career for the seller.