Help with false return request

[gifts14]

A buyer bought my item on a buy it now with immediate payment. Shortly after, they requested a cancellation, saying they found it cheaper. I denied the cancel request since that is not a legitimate reason for cancellation. They should shop for the best price before they buy. I shipped the item and now 30 days later, they are requesting a return, saying my photos and description were inaccurate, which is untrue. I am denying the request and told them why. I have a no return policy on my auctions unless there is a legitimate problem. She has admitted she is requesting the return just because she had found one cheaper back when she first bid and because I denied the cancellation. I feel like ebay is going to put the refund through and I will have to lose $20 in shipping fees for the return postage and initial postage. Is there anything to do, since she is going against ebay policy or do I just have to lose the money?

[gifts14]

Just an update, ebay found in my favor. Cancellation due to price is not following ebay policy.

[gifts14]

Update: ebay found in my favor... but I have revised my return policy, since I don't want to be dealing with this again.

[gifts14]

Update: ebay found in my favor... but I have revised my return policy, since I don't want to be dealing with this again. I now offer returns if they pay return shipping.

[dryophelia]

Cross your fingers the buyer didn’t fund their payment with a credit card. 

Credit cards allow chargebacks for up to 180 days. That gives them about 4 more months🤞 

[albertabrightalberta]

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@aproudparent2010 wrote:

I find it funny that you keep mentioning the buyer going against eBay policy and then you leave a positive feedback with negative wording for the buyer which is guess what?? Breaking eBay policy.

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It's not the first time either! 

[albertabrightalberta]

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@gifts14 wrote:

Actually, they did violate ebay policy. Finding a better price after bidding is not a valid reason for cancellation or return. They lied about the return reason, saying it that my description and photos were not accurate. Ebay actually found I was in the right, and did not give me a ding or make me process the return. I have learned a lesson though, in that the buyers will try to lie about it. I am now offering returns with the buyer to pay return shipping. The buyer has been reported for violating policy and blocked from bidding from me again.

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This isn't true. 

If you'd won the dispute, the buyer wouldn't have been able to leave feedback for you.

[gifts14]

Ebay is covering their refund, but they have been reported as violating ebay policy, so hopefully will not do it in the future.

[gifts14]

I can't leave negative feedback to a buyer.

[gifts14]

They left feedback prior to the dispute being closed.

[nenu-5410 · Accepted solution]

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@gifts14 wrote:

Actually, they did violate ebay policy. Finding a better price after bidding is not a valid reason for cancellation or return. 

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Actually, finding a better price is eBay policy. You are fortunate, this time, that eBay paid for your mistake. 

Perhaps you should learn eBay policy? 

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@gifts14 wrote:

They lied about the return reason

The buyer has been reported for violating policy and blocked from bidding from me again. 

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Instead, it was you @gifts14 that violated eBay policy. You knew that in your heart, when you proceeded to force a negative comment with a positive feedback for the buyer.

If you keep doing that, you may not be here on eBay for much longer.

[gifts14]

Actually, they wanted to cancel for the price reason and that is not an option for a cancellation. To return the reason they put was that it didn't match the description or photos. Possibly because my policy was to not accept returns. So I guess if you accept returns, then the "found a better price" is an option choice. I've been selling on ebay for more than 20 years, how about you?

[lamber9347]

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@gifts14 wrote:

I can't leave negative feedback to a buyer.

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Yet you've done so three separate times within the last six months....

[aproudparent2010]

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@gifts14 wrote:

Ebay is covering their refund, but they have been reported as violating ebay policy, so hopefully will not do it in the future.

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Buyer can turn around and report you for feedback you left them and you will get a policy violation as well

[albertabrightalberta]

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@nenu-5410 wrote:

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@gifts14 wrote:

Actually, they did violate ebay policy. Finding a better price after bidding is not a valid reason for cancellation or return. 

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Actually, finding a better price is eBay policy. You are fortunate, this time, that eBay paid for your mistake. 

Perhaps you should learn eBay policy? 

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@gifts14 wrote:

They lied about the return reason

The buyer has been reported for violating policy and blocked from bidding from me again. 

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Instead, it was you @gifts14 that violated eBay policy. You knew that in your heart, when you proceeded to force a negative comment with a positive feedback for the buyer.

If you keep doing that, you may not be here on eBay for much longer.

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Found a better price is a remorse reason for the return. Seller isn't obligated to accept the return for that reason.

[varebelrose]

Chalk this up as a learning experience OP. There is a very good reason why most sellers are very willing to accept cancel requests, and now you know why. You might want to reconsider that "no returns" thing too, thats going to bite you one day as well.