cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help with a return.

I sold an item, the description was correct, and same with the photos. But the title was not. And now they want a refund.

 

The title said that it had Wi-Fi but the photos clearly showed it without the option (only Ethernet) and the description did not mention it having that option. 

 

So do  I accept the return? And if I do does it hurt my seller performance? 

Message 1 of 6
latest reply
5 REPLIES 5

Re: Help with a return.

Yes accept the return. No accepting the return won't hurt your seller performance, it will only hurt your seller performance if you allow eBay to refund the buyer for you. 
You get a defect in your metrics for the not as described return however. 

Message 2 of 6
latest reply

Re: Help with a return.

Ebay policy CLEARLY explains that sellers are 100% responsible for  their listings. That includes providing a clear title and description.

Yes accept the return and pay for return shipping.

 

Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 3 of 6
latest reply

Re: Help with a return.

I agree with the other two, accept the return. You are the one that messed up, and it is on you to make it right. I accepted a return on a $24 movie because I didn't put two words in the title: screener copy. Sometimes you just have to eat return shipping costs.

Message 4 of 6
latest reply

Re: Help with a return.

Make it an even 4 accept the return, send the return label. Chalk this one up to a learning experience.

As long as you do what is suggested you will not get a defect.

Message 5 of 6
latest reply

Re: Help with a return.

The title is  part of the description.  It has  to match the item.  As the others have stated, accept the return.  You won't get a mark over it as long as you accept. 

Message 6 of 6
latest reply
About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: