Forced Returns?

[1itsabargain]

I have been selling on Ebay since Sept/Oct. I do not accept returns. A customer  initiated a return on an electronic item (after 30 days went by) stating  all functions did not work. 

So immediately Ebay put a hold on my acct for approx $200 before I could even respond.  I chatted w customer service and was advised to offer partial refund. I didnt want to do that as to me that is an admission that my item Was Defective.  But i did as they advised, offer was declined, so I sent a return label. Before I even got the item back, Ebay was prompting me to complete the refund. I get item back, nothing wrong with it, but my only option I can see on my account is, provide refund.  

What to do? Keep n mind my account is on hold, I'm  paying shipping fees out if pocket.  So slowly going broke

[myfrugalboutique]

Everyone takes returns one way or the other. Just offer them. I did not have a single return the whole holiday season.

You might consider lowering some of your shipping charges. I was looking at your listings and some are high for what the item is. Just an FYI. 

[monster-deals]

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@1itsabargain wrote:

I do not accept returns.

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Yeah you do, we all do.

[tinsoldierunderground]

If there's nothing wrong with the item, you'd need to refund the buyer - once the buyer opens a case your 'no return' policy means very little, if anything.   If you stick to your no return policy, ebay will refund the buyer at your expense.  The savvy sellers on here will tell you that you're better off excepting returns.

[kensgiftshop]

Be glad you got it back in good condition.

Refund the buyer and relist the item.

[pjcdn2005]

If a buyer opens a return stating that the item isn't as described, is damaged, has missing parts etc., the seller is obligated to either provide a return label and refund on return or refund without requiring a return. Buyers are covered by the ebay money back guarantee for those type of returns.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

A no returns policy means that if the buyer wants to return the item for buyer's remorse reason such as changed mind, found a better price etc., you can deny the return.   Whether or not the seller accepts returns they can choose to accept the return. Who pays for the return shipping depends on their return policy. You can accept returns and have the buyer pay for return shipping for remorse returns. If the buyer paid for the shipping cost to their location, the seller can also hold back the original shipping cost and just refund the item cost.

Some sellers believe that if you have a return policy with buyer pays return shipping or free return shipping,  the buyer is less likely to open a not as described claim.  I suspect that is true.