Hi guys.
I purchased Van's van gogh edition here on ebay and it went through the "authenticity guarantee" program.
Once it arrived I emidiatly noticed it was a counterfeit and not even an high quality one .
When asking for a refund I emidiatly received a message that authenticity guarantee products aren't eligible for "money back guarantee". I added photos of the product received and even showed how it doesn't match the photo on the purchase page, and also dosen't match the description since it arrived with no box.
So I filed an appeal and once again ebay dicided I received the right product and the case is closed and done. they never asked for more information or anything. I have the original shoe as well the entire collection in fact, the counterfeit I received is nothing like that! shape,weight, color, print, tags .. everything is clearly wrong
I feel absolutely disgusted by ebay's customer service by the way they take advantage of consumers they are aiming to attract by this authenticity program.
Spent way too much time on this case and lost what is for me a serious amount of money.
And I would like to ask what are my options if anyone have any ideas
Greatly appreciated.
