Ebay approved buyer to return item that is clearly different than item sold. returns to wrong addres

[hitman12596]

I've been selling on eBay for many years and have been lucky enough to have only a few returns. Last week i got a request to return an item that the buyer claims showed up damaged. I am happy to refund if the item was actually the item i sold to them. Upon inspection of the "damage" pictures she sent, the price sticker on the bottom of the item is in a completely different place than the item i sold, verified by listing photos. Ebay still approved the return and sent a label. Somehow it went to an old address that is not even associated with my account anymore. So now i have to refund even though i will never receive the item back, even if it was mine? I have found no place to reach eBay to report the wrong address and my reporting of the buyer for false claims still have gone unanswered. 

Should I just assume i am getting screwed out of this money?

[kensgiftshop]

As far as the wrong address, nothing you can do about it, but to update your addresses for the future.

[stainlessenginecovers]

What was the reason used for the return and how much we talkin? 

[hitman12596]

It’s $70 which normally wouldn’t be a lot but seeing as I’m out of work it’s a couple weeks worth of groceries.

And the claim is the item was damaged, which is a relevant, because according to the photos they sent me of the damaged item. It’s not even the item that I sent. You can clearly see by looking at the bottom of the boxes at the price tag is in a different place and it’s nowhere near close to the same. It’s a complete scam. 

[hitman12596]

My shipping address is correct. All purchases and the address on my labels is all correct.

[stainlessenginecovers]

You only responded to 1 of the 2 questions I asked. What was the 'reason' used? 

[xadexane]

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@stainlessenginecovers wrote:

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@hitman12596 wrote:

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@stainlessenginecovers wrote:

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@hitman12596 wrote:

Last week i got a request to return an item that the buyer claims showed up damaged. 

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What was the reason used for the return and how much we talkin? 

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It’s $70 which normally wouldn’t be a lot but seeing as I’m out of work it’s a couple weeks worth of groceries.

And the claim is the item was damaged, which is a relevant, because according to the photos they sent me of the damaged item.  

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You only responded to 1 of the 2 questions I asked. What was the 'reason' used? 

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Wondering were you able to get your answers?

[hitman12596]

They claimed the item was damaged. They sent a picture of the item that clearly does not match the original photos from the original listing. The price tags are in completely different places. I previously submitted this issue to eBay, which they completely ignored. They favored in her case, which I have no peeled, because I have photographic evidence that it is not the same item.

[hitman12596]

No

[mtgraves7984]

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@hitman12596 wrote:

My shipping address is correct. All purchases and the address on my labels is all correct.

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@hitman12596 

It's splitting hairs, but are ALL of your Address fields correct... not just those on your labels? Even the 'Return' address?