Ebay has few qualifications for its sellers and a high threshold for incompetent sellers who make good on their mistakes when faced with claims under the Ebay Money Back Guarantee.
Other marketplaces also do not test their sellers qualifications relative to packing, but are less tolerant of sellers, products and orders which are problem prone.
Hopefully, that results in greater choices for Ebay buyers.
There are many items offered on Ebay which would be safer and even cheaper to buy on a larger internet marketplace with higher barriers to becoming a seller.
The Ebay process to return a damaged item is a great deal more time consuming than an Amazon return. No pictures may be required, although sellers may ask for them. Many refunds are issued based on the first scan of the return. In many areas there is a choice of drop-off locations for returns, often including UPS, Whole Foods, Kohl's and Staples for Prime items. A buyer need not repack the product if dropped at Whole Foods or Kohl's.
Seller fulfilled products are equal in hassle to many Ebay returns.
