Correction "unreasonable"

[bike416]

I recieved this request for return.  Can a buyer request a return for just any reason?  Like "changed my mind".

The listing was clear that the golf club was a senior flex shaft,  so he buys it and now a month later dedides that it is the wrong flex, he now decides he needs a Regular Flex.  It seems unreasonable, that buyers should have some responcibility to live with ther decisions when they just "change their mind."  What is the Ebay position on this situation?

Mar 27

The buyer  created a return (5178953684)

Reason for return

Changed my mind

Comments

senior shaft too flimsy for my swing . Need regular shaft

[postingid7659]

Returns are a cost of doing business on eBay.  You're going to get them and how unreasonable the reason seems is not relevant.  The general public who buys ranges from people who aren't smart to those who know better but don't care because they're not nice.  You deal with all of them here.  

The choice is to accept the return and get the item back and possibly sell it again, so that perhaps overall you break even, or not accept the return, at which point eBay steps in and forces it anyways, leaves a bad mark on your account, and you possibly don't even get the item back.  

While I certainly appreciate the OP's frustration, it's just the nature of the beast, it took me a long time to just accept it.  All you can do is make your listing terms as favorable for you as possible - but you always want SOME kind of return policy, because if you have none, then the buyer will always pick "not as described" and force the return that way, and you're out shipping both ways for people to try on a pair of pants or what have you. 

At least in this instance it's on the buyer to pay the return shipping, and perhaps given the size of the package it may not be worth the buyer's expense to return. 

[auto_manuals_and_more]

You're going to have no choice but to accept this return. You have your listings marked as "30 returns accepted, buyer pays return shipping". This means you're willing to accept returns, including remorse returns, for any reason.

You need to accept it before the window times out, and the buyer has the option to contact eBay to complain. Then you'll likely be out the club, the buyer will get refunded out of your pocket, and you'll get a closed without seller resolution ding.

Hopefully when the buyer finds out they are responsible for the return shipping, they'll opt to just keep it.

Consider yourself lucky that you charged for the original shipping, and the buyer opened a remorse return request - that means the buyer is responsible for the return shipping cost, and if/when you get the club back, you are not required to return the original shipping cost that the buyer paid. All you have to return is the $29.00 that was the cost of the club.