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Closed case + return item etc.

Hi,
I have the following problem. I bought an item on eBay. Shipping, handling took a very long time (customs handling, etc.) and I decided to return it. I made a return (there was such an option in the purchased offer) - due to the long delivery period, I refused to accept the package. The package was sent back to the supplier (under the same number). I opened a return on eBay. The seller wrote that the package was still at customs and should reach me. eBay closed the case. I made an appeal - the decision was negative and final. After all this, two weeks later I received information that the package was returned to the seller and the seller picked it up (there is tracking). At the moment I can't open any case about this item on eBay, the seller is not responding. I don't have the money or the package. What can I do?

Best regards,

J.Sumara

Message 1 of 7
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6 REPLIES 6

Closed case + return item etc.

When you refused the package you forfeit your Rights to Money Back Guarantee
Also once a case has closed you cannot open another on the same transaction.
You could try to file a chargeback with your credit card or PayPal. 
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Message 2 of 7
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Closed case + return item etc.

I suppose you could file a return item chargeback with your bank.

Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 3 of 7
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Closed case + return item etc.

Refusing the package voided your MBG.

You should have accepted the package, then file for a return.

Have a great day.
Message 4 of 7
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Closed case + return item etc.

'I refused to accept the package'....lesson learned...never refuse a package you ordered.

Technically, you lose the package and seller might or might not give some sort of refund.

Message 5 of 7
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Closed case + return item etc.

As everyone has noted, the cardinal sin of refusing the package removes any ebay protections as far as your being refunded.  Your payment provider is the last resort at this point.  

Message 6 of 7
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Closed case + return item etc.

you can eat your loss for wasting the sellers time. 

Message 7 of 7
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