Can't upload picture for return, Ebay not accepting any file type I try

[zo0f5ls]

I am trying to make a return for an item that I received (wrong item sent). Ebay asks me to upload a picture, but it won't accept any photo I upload. There's a 5mb size limit, all my photos are under 5mb. I've tried exporting a photo from photoshop in jpg, jpeg, gif, and png file formats which is what they ask for but all of them are not being accepted.

[zo0f5ls]

I just tried to message the seller to see if I could upload a picture to the message and it accepts it without issue. Problem is I still can't upload it for the return to get the return process started.

[robg6533]

I encountered the same problem for, transactionId=2407470233011, itemId=325056418225.  Strangely, the interface for just sending the seller a question, without category, that interface did allow me to attach pictures.

[winshoa]

Same problem.  I can find NO WAY to add the photo to the return request.  And with out the photo, the ''confirm return'' button CAN NOT be pushed.   This has been a problem for months, if not longer.  I have to be FAR more picky about buying on ebay if returns are so difficult to process.

[ma-647837]

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@winshoa wrote:

I can find NO WAY to add the photo to the return request. 

And with out the photo, the ''confirm return'' button CAN NOT be pushed. 

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Right-click and download, long press and save, or etc. the first photo from the listing, to upload that to the return request. Somehow, that's exactly in the correct format. 

eBay says the photo for the seller @winshoa must be relevant to the return, and it is as it's from the listing itself. And you'll have to type at least 2 lines into the comment, before the Submit button comes active.

[kh-leslie]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.