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Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

I sold an item on Feb 5th 2022. but could not ship so i tried to cancel the sell, but ebay would not allow it.
I tried to refund the buyer but ebay said the funds were on hold and that i needed to add payment options.
So the buyer opened a dispute and i accepted it.
After i did that the refund option disappeared. i can't do anything now but wait on ebay. 
I have no funding sources listed with ebay and i refuse to add my checking account number.
So His payment, minus the fee and taxes, is sitting locked in my ebay account. 
Which brings us to the main question.
About when can the buyer expect to receive his refund from the dispute that he filed and i accepted early in February?
Additionally i might ask...  Will my ebay balance will go back to 0 after ebay pays his refund?

Message 1 of 34
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33 REPLIES 33

Re: Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

You're contradicting yourself. Read your post one more. Item Not As Described isn't Item Not Received ...

Way too many hypotheticals.

Sorry don't want to continue,

Have a nice day 

Message 31 of 34
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Re: Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

I don't have a credit card attached to my account.  I was asked for one years ago and I added it but when it expired I never added another on.  I did have one attached to Paypal so perhaps that is why they never insisted on me adding another one. Of course now they don't have access to that but but I was not asked for one with Managed Payments.

 

The way I understand it, ebay needs to know where you want additional fees taken from. By additional I mean fees that are charged when there are no  available funds for those fees to be taken from.  I have it set up so that any extra fees like that can be taken out of the same bank account that my payouts get put into.  I don't think that ebay can automatically take anything out of that account unless we specify that they can.  If we don't do that, then we would need a cc attached.

Message 32 of 34
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Re: Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

Actually that is the default position that if your MP account is insufficient to cover fees or a refund, they look to your attached checking account unless you have a back up funding source a seller can add.  

 

For sellers that have consistent history of selling on Ebay, if your MP account goes into a negative balance, Ebay will send the seller and email notifying them of that and if by XXX date if there isn't enough in your MP account they will look to having it funded through your attached checking account or back up funding source if you have one entered.  They do give several days for this.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 33 of 34
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Re: Can't refund buyer, Dispute opened and i accepted but ebay has done nothing.

 I don't think that it is the default now.  If it was, sellers who were already set up in MP would not be asked to add a payment source when they have to refund and don't have enough in their available funds.  There are quite a few threads from sellers who are surprised that they are being asked for a payment source when in the past, the money was just taking from their checking account. 

 

 

Message 34 of 34
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