eBay

gidpal-0 · ‎01-06-2022

I ordered a scooter a while back and it never shipped and after contacting the seller multiple times they have not responded. I tried submitting for a return request thinking this might act as a way to cancel the order but realized it wasn’t and closed the request. Now it says it’s too late to cancel my order I think because I already closed the return request but I don’t have the scooter. Any tips to help me figure this out?

ma-647837 · ‎01-07-2022

@santamonicajeweler wrote:
LOL, you guys are putting me on, right!?
You're showing me a screenshot, screenshut! Of what? Options after item has been delivered?

...Show me that screen while item isn't shipped yet, in an international venue and Seller chose a long long time to ship

Actually, showing "that screen while the item isn't shipped yet" can't prove this statement:

@santamonicajeweler wrote:
1. If Buyer hasn't received the item and
2. Buyer opens and closes the item not received request.
3. Buyer is done

Instead, the buyer can still click "Return this item"

after the "2. Buyer opens and closes the item not received request"

so it is incorrect that the "3. Buyer is done" ... as shown here in a picture, not in words:

And eBay says as much in words, not a picture, repeated 3 times in the previous link. Once:

trinton@ebay wrote:
You can open an item not received case, receive your item, then open a return request for the concerns you have with your product.

Twice:

trinton@ebay wrote:
You are able to close the item not received case directly from the case itself and then open a return from your purchase history.

Thrice:

trinton@ebay wrote:
There can be a bit of a delay after closing the item not received case (usually no more than 5 minutes) before you are able to open the return.

kensgiftshop · ‎01-07-2022

@santamonicajeweler wrote:

"I tried submitting for a return request thinking this might act as a way to cancel the order but realized it wasn’t and closed the request. "
Buyer opened a Return Request and closed it. That's what this statement says. We know, Buyer didn't open a Return Request because Buyer hasn't received the item yet. Buyer only could have opened an Item Not Received request

Hope you're with me so far!

However, the request was closed by Buyer. Once Buyers close requests, eBay's software thinks; all is well with the transaction. That will be it. No alternatives to go forward with eBay to get money or merchandise

Then, the only choice remained will be contacting the financial institution

There's nothing eBay could do now. Buyer closed the only request available. No path forward here

The buyer didn't open an INR, they filed for a return.

Have a great day.

kensgiftshop · ‎01-07-2022

@gidpal-0

If it's past the estimated delivery date, but within 30 days, open an Item Not Received case.

Have a great day.

kensgiftshop · ‎01-07-2022

@santamonicajeweler wrote:
Wrong,
If Buyer hasn't received the item and Buyer opens and closes the item not received request. Buyer is done

If item is not shipped, none of your 'corrections' are valid. Buyer got one shut at it, Buyer wasted it

You didn't read O P 's statements, did you?! Buyer closed the INR request and item has never been shipped

Happy New Year 😀

Did you read it, they filed for e return, not an INR.

"I tried submitting for a return request thinking this might act as a way to cancel the order"

Have a great day.

santamonicajeweler · ‎01-07-2022

Buyer didn't file for Return ... Did you read it, item is never shipped?! The only option would have been INR since item wasn't shipped

Of all people, you should know better. Buyer opened and closed an INR , that's all

Anyhow, my question from Buyer is; why close a request before having it resolved? Why not wait in for eBay to step in?

kensgiftshop · ‎01-07-2022

@santamonicajeweler wrote:
Buyer didn't file for Return ... Did you read it, item is never shipped?! The only option would have been INR since item wasn't shipped
Of all people, you should know better. Buyer opened and closed an INR , that's all

Anyhow, my question from Buyer is; why close a request before having it resolved? Why not wait in for eBay to step in?

Yes, I did read it.

Buyer did not open an INR, they filed for a return.

If you don't thinks its possible, ask all the other buyers that have filed for a return instead of an INR.

Have a great day.

santamonicajeweler · ‎01-07-2022

"Actually, showing "that screen while the item isn't shipped yet" can't prove this statement:"

Not Really, let's start at your input first. This is a faulty screen and has nothing to do with this case

santamonicajeweler · ‎01-07-2022

Allright, will do next time

pjcdn2005 · ‎01-07-2022

@santamonicajeweler wrote:
Buyer didn't file for Return ... Did you read it, item is never shipped?! The only option would have been INR since item wasn't shipped
Of all people, you should know better. Buyer opened and closed an INR , that's all

As I mentioned in my first post to you, it is possible to open a return BEFORE the item has been received. There have been numerous posts about it. Why assume that the original poster and all of the other posters here are wrong and you are right??

Anyhow, my question from Buyer is; why close a request before having it resolved? Why not wait in for eBay to step in?

They answered that in the first post. They realized that opening a return was a mistake and was not going to cancel the sale...that's why they closed it.

santamonicajeweler · ‎01-07-2022

Here we are, let's see eBay's opinion on a similar case;

https://community.ebay.com/t5/Shipping/Item-Not-Received-case-when-no-estimate-available/m-p/3260142...

There is no return request. What does Buyer want to return? Seller hasn't send the item yet. No Tracking available

Buyer could request Cancelling of Sale

Buyer could do Item Not Received request

Buyer doesn't have anything to return

Now, why close a request, any request, if there are no solutions? Why cut-off from eBay? That should be the question

ma-647837 · ‎01-07-2022

@santamonicajeweler wrote:
Here we are, let's see eBay's opinion on a similar case;

There is no return request. What does Buyer want to return? Seller hasn't send [sic] the item yet.

Buyer doesn't have anything to return

Here we are, let's see the same eBay person's opinion on a missing item:

There is a return request. What does Buyer want to return? Seller hasn't send [sic] the item yet.

Buyer doesn't have anything to return