Can't Process Return

[palecastofthought]

I am attempting to return an item now.

I have typed in the "Add Details" box and added photos.

The "Confirm Return" button is blue but when I click it, nothing happens.

This is extremely frustrating. My connection is not the issue. If eBay servers are having downtime, over capacity or experiencing a DDOS attack that affects users-- that error should be loud and public.

It feels like eBay is broken but not announcing it in order to protect their business during the busy holiday season-- rather than being honest.

[bonanza125]

Ebay allows 30 days for returns. Have you exceeded that time?

[palecastofthought]

Thank you! That's a helpful suggestion. But no. I am on day 18.

[kensgiftshop · Accepted solution]

Have you tried using a different browser?

[palecastofthought]

That actually worked.

I was in Firefox and switched to Microsoft Edge. Microsoft Edge, for whatever reason, worked.

Chromium-based browsers are less secure (which is why Firefox is my primary)-- but in this case, apparently my eBay session had to be using the Chromium engine. Thanks!

[kensgiftshop]

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@palecastofthought wrote:

That actually worked.

I was in Firefox and switched to Microsoft Edge. Microsoft Edge, for whatever reason, worked.

Chromium-based browsers are less secure (which is why Firefox is my primary)-- but in this case, apparently my eBay session had to be using the Chromium engine. Thanks!

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Glad it worked.

I use FireFox on my old PC, because it's about the only browser that'll work decent and I have a lot of issues on Ebay using it.