Buyer wants a refund because the mail man damaged it

[suns_193]

 also said I didn’t package it properly, yes I did. I did not put a fragile sticker on it. Anyway what do I do in this case? 

[wastingtime101]

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@suns_193 wrote:

So theoretically someone could open a return request and not send photos if they want to scam? 

the only screenshot they sent for proof is a screenshot of the delivery address. 

I’ve had this happened before where someone wanted a refund and sent a picture of a coupon as proof of damage 

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First point: yes.

Other two points: I'd report the buyer for abusing the Money Back Guarantee / returns process. Sounds like eBay did require a photo and instead of adding one the buyer just sent a screenshot of their shipping address, wiggling their way past eBay's requirements.

[atlasesattic]

Sounds the the same person I just got a neutral from, almost to the exact way he said it...probably the same jerk...I blocked him immediately. 

[aproudparent2010]

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@suns_193 wrote:

I asked them to send photos of the damage to me and they haven’t so it’s kinda weird. I want proof it happened first 

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Depending on the return reason they may not have to supply photos.

[wastingtime101]

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@aproudparent2010 wrote:

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@suns_193 wrote:

I asked them to send photos of the damage to me and they haven’t so it’s kinda weird. I want proof it happened first 

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Depending on the return reason they may not have to supply photos.

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Screenshot in first post says the return reason was "arrived damaged." Seller came back to say the buyer did have to upload a photo to the return, but all they did was upload a screenshot of their shipping address.

Seller needs to report the buyer for abusing the returns process and MBG.

[suns_193]

I did report them to eBay after this 

[parispapers]

Refunding seems to be the best option in this scenario.